Rakisha McDonald
Los Angeles,CA
Summary
Highly organized and dependable Administrative Support Professional with over 15 years of experience in managing operations, coordinating logistics, and streamlining systems to enhance productivity. Expertise in handling sensitive information with integrity while supporting multiple teams and maintaining accuracy in documentation, billing, and communication. Proficient in Microsoft Office Suite, data entry, scheduling, and process improvement, dedicated to ensuring efficient operations and delivering high-quality administrative support in dynamic environments. Knowledgeable in household operations management, with a proven track record of implementing effective systems that enhance functionality and provide seamless support to residents, along with strong skills in budget management and staff coordination for a well-organized living environment.
Overview
24
24
years of professional experience
Work History
House Manager | Administrative Coordinator
Private Household
09.2011 - Current
- Provide comprehensive administrative and operational support to ensure smooth day-to-day household management.
- Develop and maintain detailed schedules, appointments, and travel itineraries for multiple family members.
- Prepare and maintain records, spreadsheets, and reports tracking budgets, expenses, and inventory.
- Process invoices, track payments, and reconcile expenditures with attention to accuracy and timeliness.
- Identify inefficiencies in household procedures and implement process improvements to enhance organization and productivity.
- Manage communication with vendors, service providers, and contractors to ensure quality and timely service.
- Maintain confidentiality of financial and personal information, demonstrating integrity and discretion at all times.
- Coordinate events, private gatherings, and logistics with precision and professionalism.
Receptionist | Administrative Assistant
Clinica Medica
06.2009 - 05.2011
- Managed front desk operations, by managing schedule, multi-line phone systems, and document preparation.
- Maintained patient files and confidential records in compliance with privacy and medical regulations.
- Processed billing, payments, and insurance documentation accurately and efficiently.
- Assisted with inventory management, supply ordering, and vendor coordination to maintain daily operations.
- Provided outstanding customer service to clients, staff, and visitors in a fast-paced medical office environment.
- Coordinated communication between patients and medical staff to enhance service delivery.
Family Service Associate | Program Administrative Support
Head Start Program
08.2004 - 06.2008
- Delivered administrative support for family engagement and education programs.
- Collected, maintained, and verified sensitive client documentation in compliance with federal and state standards.
- Assisted with event planning, workshops, orientations, and conference coordination.
- Performed data entry, tracked case management activities, and prepared progress reports.
- Collaborated with internal teams and external agencies to improve communication and service delivery.
- Coordinated resources and activities to support early childhood education programs effectively.
General Manager | Administrative Operations Lead
Below One Dollar Plus
02.2002 - 05.2004
- Directed day-to-day store operations including scheduling, staff supervision, and customer service.
- Managed cash handling, register reconciliation, and daily sales tracking with accuracy and accountability.
- Oversaw inventory, purchasing, and vendor relations to ensure optimal stock levels and cost efficiency.
- Implemented organizational systems to improve workflow, productivity, and profitability.
- Trained employees on company procedures, communication protocols, and operational standards.
Education
Associate of Arts (AA) - Liberal Arts
Los Angeles Trade Technical College
Los Angeles, CASkills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Database Management
- Scheduling Software
- Google Workspace
- POS & Billing Systems
- Office Equipment (Printers, Scanners, Copiers, Fax Machines)
CORE COMPETENCIES
- Administrative Coordination
- Scheduling & Calendar Management
- Document Preparation
- Data Entry & Recordkeeping
- Billing & Invoice Processing
- Office Supply Management
- Process Improvement
- Confidential Information Handling
- Communication & Correspondence
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Team Support & Collaboration
ADDITIONAL QUALIFICATIONS
- 15+ years providing high-level administrative and organizational support
- Proven record of handling confidential and sensitive information responsibly
- Strong written and verbal communication skills across diverse teams and stakeholders
- Demonstrated initiative in identifying needs and implementing process improvements
Timeline
House Manager | Administrative Coordinator
Private Household
09.2011 - Current
Receptionist | Administrative Assistant
Clinica Medica
06.2009 - 05.2011
Family Service Associate | Program Administrative Support
Head Start Program
08.2004 - 06.2008
General Manager | Administrative Operations Lead
Below One Dollar Plus
02.2002 - 05.2004
Associate of Arts (AA) - Liberal Arts
Los Angeles Trade Technical College