Rakisha Wilcox
Houston,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Assistant Director
KinderCare Learning Centers
08.2023 - Current
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
Hair Stylist/Owner
Hair Queen By Kisha
11.2016 - Current
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Restaurant Bar Manager
Sucking Good Crawfish & More
06.2020 - 08.2023
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
Collections Clerk
First Service Credit Union
06.2018 - 03.2021
- Delivered timely reports to management, providing valuable insights into overall collections performance and areas for improvement.
- Prevented legal action by proactively addressing potential risks and collaborating with attorneys when necessary.
- Improved collections efficiency by promptly contacting delinquent customers and negotiating payment arrangements.
- Evaluated creditworthiness of potential clients based on financial history, reducing the risk of non-payment and mitigating potential losses.
Lead Hair Stylist
Super Weave Xpress
08.2013 - 11.2016
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate treatments.
- Contributed to a positive work environment by actively participating in team meetings and providing constructive input on salon operations.
- Established trust with clients through clear communication of expectations regarding desired haircut outcomes before performing any services.
- Enhanced team productivity by delegating tasks effectively among stylists according to their strengths and abilities.
- Collaborated with team members to develop creative hairstyles for special events, resulting in high client referrals.
- Coordinated with makeup artists and other beauty professionals to provide a comprehensive service offering for clients, maximizing their overall satisfaction.
- Built long-lasting relationships with clients, fostering loyalty and repeat business through exceptional service.
Customer Service Representative
Cigna Health Services
04.2013 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Administrative Assistant
Career Transitions
09.2007 - 01.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
No Degree - General Studies
Lone Star College System
Spring, TX2012
High School Diploma -
Centreville High School
Clifton, VA2003
Skills
- Staff Management
- Creative Direction
- Strategic Planning
- Data Analysis
- Business Administration
- Program coordination
- Human Resources
- Computer Skills
- Team Leadership
- Customer Service
Timeline
Assistant Director
KinderCare Learning Centers
08.2023 - Current
Restaurant Bar Manager
Sucking Good Crawfish & More
06.2020 - 08.2023
Collections Clerk
First Service Credit Union
06.2018 - 03.2021
Hair Stylist/Owner
Hair Queen By Kisha
11.2016 - Current
Lead Hair Stylist
Super Weave Xpress
08.2013 - 11.2016
Customer Service Representative
Cigna Health Services
04.2013 - 08.2014
Administrative Assistant
Career Transitions
09.2007 - 01.2010
No Degree - General Studies
Lone Star College System
High School Diploma -
Centreville High School
Similar Profiles
Emily HinesEmily Hines
Program Specialist at KinderCare Learning CentersProgram Specialist at KinderCare Learning Centers
Nilutpola SharmaNilutpola Sharma
Teacher at KinderCare Learning CentersTeacher at KinderCare Learning Centers
Tayler WoodallTayler Woodall
Teacher at KinderCare Learning CentersTeacher at KinderCare Learning Centers
DESTINY BARNETTDESTINY BARNETT
Lead Toddler Teacher at KinderCare Learning CentersLead Toddler Teacher at KinderCare Learning Centers
Twila ThomasTwila Thomas
Executive Assistant to CEO, VPO, VP of Real Estate at Empower CDCExecutive Assistant to CEO, VPO, VP of Real Estate at Empower CDC