Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Timeline
Generic

RaKiya Bridges

Tampa

Summary

Determined to be an asset within the company, I am a dedicated Customer Service professional looking to excel in every aspect. I am capable of working well independently as well as a team setting with proven multitasking abilities. Motivated to obtain new knowledge to directly and efficiently address customer concerns head-on. Highly reliable and energetic with an outstanding customer service record. Scheduling and availability is extremely flexible including evenings, weekends and special events as required.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Resource Specialist

Ground Game Health
04.2024 - Current
  • Identified useful resources and coordinated referrals.
  • Implemented a rigorous vendor assessment process to ensure that suppliers met the organization''s high-quality standards and ethical requirements.
  • Established partnerships with local organizations, expanding the range of available resources for families served.
  • Evaluated program effectiveness through data collection and analysis, informing continuous quality improvement efforts.
  • Connected families with community resources, strengthening their support networks and access to essential services.
  • Participated in ongoing professional development opportunities to stay current on best practices and innovative approaches within the field of family support services.
  • Enhanced client satisfaction by maintaining open lines of communication throughout the duration of service provision.

Document Review Specialist

Bank of America
02.2022 - 04.2024
  • Kept accurate records of all customer interactions and transactions.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Assist fellow associates in document review and decision overlooking legal documents for approval to open or maintenance an existing account.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
  • Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
  • Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
  • Facilitated seamless communication between departments by acting as a liaison for document-related inquiries and requests.

Mortgage Loan Originator

Suncoast Credit Union
07.2021 - 01.2022
  • Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Explained different types of loans pertaining to client situations.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Worked with underwriters to fix application problems and resolve issues.
  • Interviewed applicants to assess loan requirements before suggesting offers.

Senior Claims Analyst

Healthnet
01.2019 - 06.2021
  • Provided proactive claims management strategies to assist in mitigating exposure and reducing claims costs associated with existing claims.
  • Viewed reports regularly to make sure processing was conducted efficiently.
  • Examined claims forms and other records to determine insurance coverage.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Completed detailed quantitative analysis to develop customized and focused reports.

Customer Service Representative Manager

Windhaven Insurance
12.2016 - 01.2019
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Built relationships with policy holders and agents through active listening and assisting talents to provide excellent service.

Customer Service Representative

Health Plans Services
04.2014 - 11.2016
  • Provide callers with accurate information both following and regarding company policies and procedures.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed higher call volume due to company demand assisting providers with information about patients.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

C. Leon King High School
05.2015

Skills

  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Computer Proficiency
  • Healthcare compliance
  • Indirect patient care
  • HIPAA compliance
  • Insurance verification
  • Patient confidentiality

Additional Information

  • Volunteer Experience
  • Active Assistant For Sigma Psi Nu Sweethhearts (Alumni, High School Step Team)

Certification

Successful completion of Basic Life Support course

Languages

English

Timeline

Resource Specialist

Ground Game Health
04.2024 - Current

Document Review Specialist

Bank of America
02.2022 - 04.2024

Mortgage Loan Originator

Suncoast Credit Union
07.2021 - 01.2022

Senior Claims Analyst

Healthnet
01.2019 - 06.2021

Customer Service Representative Manager

Windhaven Insurance
12.2016 - 01.2019

Customer Service Representative

Health Plans Services
04.2014 - 11.2016

High School Diploma -

C. Leon King High School

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