Rakiyah Smith
Grand Rapids
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
The Oaks at Byron Center
05.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
Medical Scheduler
CareerStaff Unlimited
03.2022 - 03.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Assisted customers with completing insurance documents to avoid missed information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science -
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Northview High School
Grand Rapids, MI05-2016
Skills
- HIPAA compliance
- Basic life support
- Medical terminology
- Data entry
- Effective communication
- Complaint resolution
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Certified Nursing Assistant
The Oaks at Byron Center
05.2024 - Current
Medical Scheduler
CareerStaff Unlimited
03.2022 - 03.2024
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Associate of Science -
Grand Rapids Community College
High School Diploma -
Northview High School
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