Rakiyha Wash
Kansas City,MO
Summary
Dynamic Director with a proven record in enhancing educational outcomes through strategic planning and relationship building. Expertise in mentoring staff and utilizing performance data to drive continuous improvement.
Accomplished leader with strong decision-making and motivational skills. Experienced in streamlining processes and cultivating industry partnerships to create impactful internship opportunities.
Overview
9
9
years of professional experience
Work History
Director
Magnolia Beauty Academy
1017 N 6th St Kansas City KS
04.2023 - Current
- Developed and implemented curriculum improvements enhancing student engagement and learning outcomes.
- Oversaw faculty performance evaluations, providing constructive feedback for professional growth.
- Streamlined administrative processes, improving operational efficiency within the academy.
- Cultivated partnerships with local beauty industry professionals to enhance student internship opportunities.
- Mentored staff on best practices in teaching methodologies and classroom management techniques.
- Coordinated workshops and continuing education programs for professional development of instructors.
- Analyzed student performance data to identify areas for program enhancement and instructional support.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Customer Support Specialist
CarMax
Olathe, KS
09.2019 - 12.2022
- Resolved customer inquiries through multiple channels, ensuring high satisfaction and retention.
- Collaborated with cross-functional teams to improve response times and service quality.
- Mentored new team members on best practices for customer interactions and problem resolution.
- Analyzed feedback trends to identify opportunities for process enhancements and training needs.
Debate Director Assistant
Ryan Wash
San Diego, CA
01.2019 - 06.2019
- Developed strategic initiatives to align departmental goals with organizational objectives.
- Oversaw vendor relationships, negotiating contracts to optimize service delivery and cost management.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Collections Specialist
Mainspring Management
Overland Park, KS
11.2017 - 08.2018
- Managed collections process, ensuring timely and accurate follow-up on outstanding accounts.
- Analyzed customer accounts to identify trends in payment issues and developed strategic plans for resolution.
- Collaborated with cross-functional teams to streamline collection processes and improve overall efficiency.
- Trained new staff on best practices in collections procedures and effective communication techniques.
Education
No Degree - Sociology
Emporia State University
Emporia, KS08-2016
High School Diploma -
Central High School
Emporia, KS05-2003
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Personal development
- Motivational techniques
- Boundary setting
- Health and wellness
- Behavioral change
- Life balance
- Accountability coaching
Timeline
Director
Magnolia Beauty Academy
04.2023 - Current
Customer Support Specialist
CarMax
09.2019 - 12.2022
Debate Director Assistant
Ryan Wash
01.2019 - 06.2019
Collections Specialist
Mainspring Management
11.2017 - 08.2018
No Degree - Sociology
Emporia State University
High School Diploma -
Central High School