Rakiyya Payne
Meridian,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Product Specialist
Nissan Of Meridian
04.2024 - Current
- Assisted with demonstrations for Nissan Cars to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to 2 junior team members.
- Conducted competitive analyses to inform strategic decisions, positioning products effectively in market.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Medical Scribe
Scribe America
12.2022 - 12.2023
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Accompanied physicians through day in fast-paced, stressful environments.
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
Sales Professional
John O'Neil Johnson Toyota
02.2022 - 09.2022
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
MST
Lowes Home Improvment
07.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Front End Associate
Walmart
05.2020 - 11.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Practical Nursing
Jones County Junior College
Ellisville, MS05-2027
High School Diploma -
Meridian High School
Meridian, MS05-2021
Skills
- Customer engagement
- Product training
- Product launches
- Market analysis
- Business analysis
- Sales expertise
- Sales support
- Public relations
- Excellent positive attitude
- Customer service
- Problem-solving
- Teamwork and collaboration
- Customer needs assessment
- Customer communication and empathy
- Microsoft windows and office
- File management software
- Remote technical support
- Highly professional
- Active listening
- Customer service expert
- User training
- Good communication skills
- Customer relations
- Telephone etiquette
- Excellent written and oral communication
- Customer relationship management (CRM)
- Complaint handling
- Problem resolution
- Price quotes
- Account management
- Data entry
- Follow-up skills
- Clerical support
- Relationship building
- Critical thinking
- Office equipment proficiency
- Product knowledge
- Paperwork processing
- Data collection
- Multi-line phone talent
- Product education
- Business development
Timeline
Product Specialist
Nissan Of Meridian
04.2024 - Current
Medical Scribe
Scribe America
12.2022 - 12.2023
Sales Professional
John O'Neil Johnson Toyota
02.2022 - 09.2022
MST
Lowes Home Improvment
07.2021 - 10.2021
Front End Associate
Walmart
05.2020 - 11.2020
Associate of Science - Practical Nursing
Jones County Junior College
High School Diploma -
Meridian High School
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