Rakshith Suresh
Summary
Results-driven Business Analyst with 4 years of experience addressing operational and technology challenges in healthcare and banking. Expertise in requirements elicitation, process mapping, and Agile delivery. Translated complex business needs into scalable solutions, enhancing operational efficiency and accuracy. Collaborated with cross-functional teams throughout the SDLC to improve workflow performance and compliance.
Overview
5
5
years of professional experience
Work History
Business Analyst
DAP Health
12.2025 - Current
- Partnered with more than 30 stakeholders across clinical, operations, finance, compliance, and technology teams to identify business problems, clarify requirements, and define over 80 operational and healthcare performance measures across eight programs.
- Translated stakeholder needs into business requirements, functional specifications, user stories, acceptance criteria, process flows, and traceability documentation, improving alignment between business users and delivery teams.
- Translated stakeholder needs into business requirements, functional specifications, user stories, acceptance criteria, process flows, and traceability documentation to enhance alignment between business users and delivery teams.
- Performed gap and root-cause analysis to address delayed follow-ups, fragmented handoffs, and unclear process ownership, achieving an 18% reduction in patient follow-up delays and a 20% improvement in preventive-care performance.
- Coordinated UAT, defect resolution, implementation readiness, and change-adoption activities for workflow improvements that eliminated over 20 hours of manual effort weekly and reduced turnaround time by 70%.
Business Analyst
Wells Fargo
09.2024 - 11.2025
- Created BRDs, functional requirements, user stories, acceptance criteria, process maps, and requirements traceability matrices to align business expectations with technical implementation.
- Collaborated with more than 35 stakeholders across banking operations, risk, compliance, finance, product, and technology teams to gather and prioritize requirements for enterprise process and system-improvement initiatives.
- Created BRDs, functional requirements, user stories, acceptance criteria, process maps, and requirements traceability matrices to ensure alignment between business expectations and technical implementation.
- Performed gap analysis and root-cause investigation across 25 enterprise processes and data sources, enhancing accuracy and reliability of operational and regulatory outputs to 99.6%.
- Led UAT coordination, defect tracking, and stakeholder validation for process-automation improvements, eliminating 18 hours of manual effort weekly and reducing turnaround time from four hours to under one hour.
Business Analyst
LTIMindtree
08.2021 - 07.2023
- Facilitated interviews and requirements workshops with more than 25 stakeholders across sales, finance, operations, and customer-service teams to identify business challenges and define requirements across six business units.
- Translated stakeholder needs into business requirements, functional specifications, user stories, acceptance criteria, use cases, and future-state process models, improving requirements clarity and delivery alignment.
- Translated stakeholder needs into business requirements, functional specifications, user stories, acceptance criteria, use cases, and future-state process models, enhancing clarity and alignment in delivery.
- Coordinated with product owners, developers, QA teams, and subject-matter experts to manage requirements, resolve functional gaps, prioritize dependencies, and ensure traceability in Agile delivery.
- Facilitated UAT, defect triage, release readiness, and change implementation for process-improvement initiatives, contributing to significant reductions in manual effort and operational cycles.
Education
Master of Science - Management Information Systems
California State University, Long Beach
Long Beach, CA05-2025
Skills
Business Analysis: Requirements Elicitation, Requirements Analysis, BRD, FRD, Functional Specifications, Business Rules, Gap Analysis, Root-Cause Analysis, Impact Analysis, Requirements Traceability
Process Improvement: Process mapping, Workflow Analysis, BPMN, UML, Swimlane Diagrams, Use Cases, Process Standardization, Continuous Improvement
Agile and Delivery: User stories, Acceptance Criteria, Product Backlog, Backlog refinement, Sprint Planning, UAT, Test Scenarios, Defect management, Release Readiness, SDLC
Data Visualization
Stakeholder Management: Stakeholder interviews, Requirements workshops, Cross-functional collaboration, Conflict Resolution, Executive communication, Change management
Tools: Jira, Confluence, Azure DevOps, Microsoft Visio, Lucidchart, SharePoint, Microsoft Excel, SQL, PowerPoint
Stakeholder Management: Stakeholder Interviews, Requirements Workshops, Cross-Functional Collaboration, Conflict Resolution, Executive Communication, Change Management
Timeline
Business Analyst
DAP Health
12.2025 - Current
Business Analyst
Wells Fargo
09.2024 - 11.2025
Business Analyst
LTIMindtree
08.2021 - 07.2023
Master of Science - Management Information Systems
California State University, Long Beach