Raúl Pimentel
Chicago,IL
Summary
Chicago Illinois (willing to relocate)
Luxury hospitality professional with 4+ years of experience in 5-star hotels, including St. Regis Chicago and The Ritz-Carlton Florida. Strong background in guest experience, front-of-house operations, VIP/elite guest handling, and problem resolution. Known for delivering elevated service standards, maintaining brand consistency, and supporting high-pressure operational environments. Fully authorized to work in Canada upon job offer under USMCA.
Overview
4
4
years of professional experience
Work History
Spa Attendant
St. Regis Chicago
06.2024 - Current
- Deliver 5-star guest service following St. Regis brand luxury standards.
- Handle VIP and high-profile guest interactions with discretion.
- Assist in improving guest satisfaction scores through proactive issue resolution.
- Maintained cleanliness and organization of spa facilities, ensuring a welcoming environment for clients.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
- Greeted guests and escorted to correct treatment rooms.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
Operation & Sales Associate
Louis Vuitton - LVMH
11.2022 - 09.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy and speed.
- Maintained visual merchandising standards to drive sales and customer engagement.
- Collaborated with team members to meet sales targets and improve store performance.
- Conducted inventory management tasks, including stock replenishment and organization.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Guest Services Associate
The Ritz-Carlton, Florida
02.2022 - 11.2022
- Provided elevated service to Ritz-Carlton guests with full adherence to brand expectations.
- Managed guest check-ins/outs, room preferences, and recovery situations with empathy and professionalism.
- Coordinated with housekeeping, engineering, and F&B to ensure seamless guest stays.
- Provided personalized recommendations for treatments based on guest preferences and needs.
- Promoted wellness culture within the spa by organizing team-building exercises, staff wellness programs, and other initiatives.
- Championed improvements in the online booking system that reduced booking errors while enhancing user experience.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels, and refilling spa water.
- Assisted guests with variety of services and local attraction information.
- Assisted with luggage handling, valet services and concierge services.
Education
Bachelor of International Business - Business
University Central of Venezuela
11-2015
Associate of Arts - Interior Design
SAIC
Chicago, IL12-2025
Skills
- Luxury Guest Services
- Front Desk & Reservations
- Concierge Support
- Elite & VIP Guest Experience
- Problem Resolution
- Marriott & Ritz-Carlton Service Standards
- Communication & Customer Care
- Operations Support
- Upselling & Guest Recovery
- Multicultural Communication (English & Spanish)
- VIP guest interaction
- Guest service excellence
- Issue resolution
- Spa facility maintenance
- Spa tours
LANGUAGES
English - Fluent
Native or Bilingual
Spanish - Native
Native or Bilingual
Italian
Native or Bilingual
WORK AUTHORIZATION
- United States citizen eligible for Canadian Work Permit under USMCA with employer offer.
- Spouse eligible for Open Work Permit.
Timeline
Spa Attendant
St. Regis Chicago
06.2024 - Current
Operation & Sales Associate
Louis Vuitton - LVMH
11.2022 - 09.2023
Guest Services Associate
The Ritz-Carlton, Florida
02.2022 - 11.2022
Bachelor of International Business - Business
University Central of Venezuela
Associate of Arts - Interior Design
SAIC