Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ralaisa Gray

Phoenix,United States

Summary

Dynamic customer service professional with extensive experience at One Medical and Amazon, excelling in relationship building and dispute resolution. Proven track record of enhancing customer satisfaction through effective issue resolution and transaction processing. Committed to delivering exceptional service while maintaining compliance and fostering loyalty.

Overview

5
5
years of professional experience

Work History

Member Service Representative

One Medical
02.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.

Customer Service Representative

Amazon
09.2020 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

Diploma - Grneral

Adelanto High School
Adelanto
06.2017

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Call center experience
  • Transaction processing
  • Dispute resolution
  • Issue resolution
  • Workflow optimization
  • Healthcare

Timeline

Member Service Representative

One Medical
02.2023 - Current

Customer Service Representative

Amazon
09.2020 - 02.2023

Diploma - Grneral

Adelanto High School

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