Raleigh Swan
Daphne,AL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
The Hope Farm
04.2020 - Current
- Created and implemented food and beverage menus
- Created and curated special food and beverage events.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Beverage Manager
The Grand Hotel Golf Resort & Spa, Autograph Collection
05.2017 - 05.2020
- Designed beverage menus.
- Managed all day-to-day operations within budgeted guidelines.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Purchased beverage stock and handled all inventory needs.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Integrated service and team management strategies to boost business profits.
- Managed bar and wait staff and directed hiring program.
- Complied with health and safety regulations.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
Education
No Degree - Accounting/History
Coastal Alabama Community College
Fairhope, ALSkills
- Google Drive
- Excel
- Strategic Planning Skill
- Employee Discipline
- Procedural Optimization
- Budget Controls
- Aloha POS
- Cash Register Operations
Timeline
Assistant General Manager
The Hope Farm
04.2020 - Current
Beverage Manager
The Grand Hotel Golf Resort & Spa, Autograph Collection
05.2017 - 05.2020
No Degree - Accounting/History
Coastal Alabama Community College
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