RALEIGH WALKER
Encinitas,CA
Summary
Innovative IT Product Owner with a background in leading cross-functional teams to deliver complex technical projects. Skilled in prioritizing product requirements, defining project roadmaps and fostering collaboration between diverse teams. Demonstrated ability to drive change and improve product performance through strategic thinking and problem-solving skills. Successfully transformed business objectives into actionable plans, resulting in improved operational efficiency.
Overview
10
10
years of professional experience
Work History
IT Product Owner - Global Sales - Direct, Channel
Motorola Solutions, Inc.
Chicago (Remote), USA
07.2021 - Current
- Developed training materials and conducted sessions to ensure proper use of new systems, products, and services.
- Collaborated with Quality Assurance to develop test plans and cases prior to product release.
- Created comprehensive project plans, including timelines and resource requirements for successful project completion.
- Analyzed business processes to identify improvement opportunities and develop new solutions.
- Conducted stakeholder interviews to gather requirements and understand expectations.
- Collected data from multiple sources to produce detailed reports on business operations.
- Documented technical specifications based on customer needs.
- Led workshops with stakeholders to explore innovative product enhancements.
- Validated functional designs through test scenarios and user acceptance testing.
- Monitored post-deployment performance metrics, such as user adoption and customer satisfaction.
- Managed stakeholder communications, prioritizing business needs and project updates.
- Led end-to-end SDLC as a business analyst and product owner for internal sales software using JIRA, Google Management Software, and Testing Support.
- Acted as a Subject Matter Expert (SME) for the MSI Channel and Direct Sales business, supporting teams and stakeholders.
- Defined roadmaps, outlining project timelines, user impact, and resource allocation.
Software Engineer - Associate, Consumer & Community Bank - Check & Cash
JP Morgan Chase & Co.
Columbus, USA
07.2016 - 07.2021
- Software Engineer on an Agile development team, managing critical banking applications processing payments over $1.2T in transaction volume per day
- Led firmwide application modernization efforts, migrating from on-prem to GCP infrastructure focusing on stability and scalability in order to satisfy global data center migration standards
- Managed Apache 2.4/Tomcat 8.5 upgrades and OSS risk remediation, integrating CI/CD automated open source scanning tools for automatic upgrades and instant remedy fix
- Developed and maintained cloud native microservices, modernizing legacy banking software while managing scalability and sustainability for faster time to market
- Supported end-to-end testing for critical and monthly release cycles, ushering transactions and testing requirements from internal upstream and downstream clients for processing
Release Manager - Associate, Consumer & Community Bank - Check & Cash
JP Morgan Chase & Co.
Columbus, USA
07.2016 - 07.2021
- Managed and ran production release cycles, supporting off-cycle and monthly production code releases for all check transaction applications within Chase Transaction Processing
- Organized and originated ServiceNow changes, managing deployment implementations, change activators, database administrators and system engineers to ensure delivery and performance while mitigating outage to end users
- Responsible for communication between Chase operations, development teams and leadership on the state of the production environment for escalation and resolution during monthly releases
DevOps Engineer - Associate, Consumer & Community Bank - Check & Cash
JP Morgan Chase & Co.
Columbus, USA
07.2016 - 07.2021
- Developed and maintained end-to-end Jenkins pipelines for Maven/Ant builds and Java/PEGA/.Net deployments
- Led firmwide application infrastructure migrations from legacy VSI to internal containerized cloud platforms
- Integrated a GitFlow Bitbucket strategy, utilizing automated open source scanning and tollgate processes for faster time to market, mitigating risk and source code vulnerabilities
- Utilized Git, Bash, Groovy and Python in order to maintain and develop automation scripts
Infrastructure Engineer - Analyst, GTI, Global Network Services - Tier 3 Operations
JP Morgan Chase & Co.
Columbus, USA
07.2016 - 07.2021
- Proactive network management engineer, responsible for dashboarding and data aggregation of vendor syslog alerts utilizing Splunk and SevOne tooling
- Collaborated with Tier-3 engineers and third-party vendors on risk remediation and best practices to prevent single points of failure or network outage within the Chase global network infrastructure
- Developed and maintained software for network reporting, monitoring and dashboarding metrics utilizing Python, MsSQL and Cloud Foundry
Solutions Engineer - Intern, Digital Media/Communications
Tribeswell, LLC.
Bloomington, USA
01.2015 - 05.2015
- Aided in content creation, requirements gathering and proper communication with new & prospective clients
- Utilized Wordpress to build webpages for clients, along with backend PHP development, dropbox and style sheets
Education
Bachelors of Science - Informatics, Business Management
Indiana University
Bloomington, IN05.2018
Skills
- Effective Team Leadership
- Project Coordination
- Product Performance Analysis
- Agile Project Management
- Agile Scrum Expertise
- Project Execution/Planning
- Stakeholder Relations Management
- Coordinated Release Management
- Analytical Decision-Making
- CRM Software Proficiency
- Cross-Functional Collaboration
- Analytical Problem Solving
- Data Analysis Expertise
- Strong Organizational Skills
- Cross-Department Collaboration
- Business Requirement Analysis
- Proficient Communicator
- Product Release Coordination
- Data-Driven Insights
- Engineering Standards
- JIRA
- Continuous Integration Practices
- IT Project Leadership
Affiliations
- JP Morgan Chase & Co. Software Engineer Program Analyst - Class of 2016
- JP Morgan Chase & Co. Force for Good - Tech Corps Ohio - Core Team Lead
- JP Morgan Chase & Co. Software Engineer Program - Internship Mentor
- JP Morgan Chase & Co. Tomorrow’s Leaders/Women in Technology Member
- National Society of Collegiate Scholars - Member
- PES/ALD Phi Eta Sigma & Alpha Lambda Delta - Member
Timeline
IT Product Owner - Global Sales - Direct, Channel
Motorola Solutions, Inc.
07.2021 - Current
Software Engineer - Associate, Consumer & Community Bank - Check & Cash
JP Morgan Chase & Co.
07.2016 - 07.2021
Release Manager - Associate, Consumer & Community Bank - Check & Cash
JP Morgan Chase & Co.
07.2016 - 07.2021
DevOps Engineer - Associate, Consumer & Community Bank - Check & Cash
JP Morgan Chase & Co.
07.2016 - 07.2021
Infrastructure Engineer - Analyst, GTI, Global Network Services - Tier 3 Operations
JP Morgan Chase & Co.
07.2016 - 07.2021
Solutions Engineer - Intern, Digital Media/Communications
Tribeswell, LLC.
01.2015 - 05.2015
Bachelors of Science - Informatics, Business Management
Indiana University
Similar Profiles
Joshua WilburnJoshua Wilburn
Sr Engineer II, Systems Integrations Solutions at Motorola Solutions, Inc.Sr Engineer II, Systems Integrations Solutions at Motorola Solutions, Inc.
Taylor ProudfootTaylor Proudfoot
Senior Event Planner at Motorola Solutions, Inc.Senior Event Planner at Motorola Solutions, Inc.
Tyi ClayTyi Clay
Field Service Technician at Motorola Solutions, Inc.Field Service Technician at Motorola Solutions, Inc.