Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ralena Crampton

Hendersonville,TN

Summary

Dynamic leader with a proven track record at Republic Services, Inc., excelling in team management, customer relations, and achieving a 98% secure rate. Skilled in analytical thinking and fostering professional growth within teams. Expert in upselling, cross-selling, and ensuring operational excellence.

Overview

7
7
years of professional experience

Work History

Area Retention Supervisor

Republic Services, Inc.
02.2018 - Current
  • Schedule regular one-on-one meetings to assess performance and identify areas for improvement by using monthly performance goals
  • Hold weekly team meetings to discuss sales strategies, review monthly sales goals, and key items vital to the team
  • Collaborate with sales leadership to ensure sales strategies are implemented
  • Facilitate regular 1 to 1’s with AAMs to address any concerns
  • Provide ongoing support and guidance to the sales team on pricing strategies and initiatives
  • Manage and approve timesheets using Workday
  • Oversee customer onboarding processes to ensure a smooth transition for new clients
  • Manage cases, credits, and quote approvals efficiently to enhance customer satisfaction
  • Use role-playing and real-case scenarios to help team members practice and improve their skills
  • Manage escalation cases effectively, ensuring that issues are resolved promptly
  • Foster strong relationships with BU teams to facilitate better collaboration and support for customer needs

Associate Account Manager Team Lead

Republic Services, Inc.
  • New Employee onboarding and training
  • Coach and assist current employees to improve their Book of Business and exceed company standards
  • Assist supervisor with sales meetings
  • Case management for employees on PTO or vacant roles
  • Assist in customer escalations and provide customer zeal while resolving the issue

Associate Account Manager

Republic Services, Inc.
  • Manage commercial and industrial accounts by giving customers superior customer service
  • Retain current customers by resigning new service agreements
  • Document activities through SalesForce and maintain the company's standards
  • Proactively find new customers within my sales territory
  • Maintain a 98 % secure rate Book of Business
  • Exceeded new business and lost business goals throughout my tenure

Sales Coordinator

Republic Services, Inc.
  • Manage government accounts for the BU, resolving all service and billing issues
  • Broker and National account liaison for the business unit to ensure the customer's operational needs are met
  • Review all service requests from the sales team to ensure there are no errors in data entry
  • Review the STR monthly for the sales team to ensure that it is accurate
  • Ensure the most recent customer service agreement is on file in SalesForce, shared drive, and customer file room
  • Assign cases and opportunities in SalesForce and InfoPro to the sales team

Education

Bachelor of Science - Psychology

Middle Tennessee State University

Skills

  • Team Management
  • Upselling and Cross Selling
  • Data review
  • Customer Relations
  • Retention management
  • Professionalism
  • Reliability
  • Organizational Skills
  • New Hire Orientation
  • Analytical and Critical Thinking

Accomplishments

Winners Circle Platinum Tier 2020 & 2022

Timeline

Area Retention Supervisor

Republic Services, Inc.
02.2018 - Current

Associate Account Manager Team Lead

Republic Services, Inc.

Associate Account Manager

Republic Services, Inc.

Sales Coordinator

Republic Services, Inc.

Bachelor of Science - Psychology

Middle Tennessee State University

Similar Profiles

CREATE PROFILE
Ralena Crampton