Ralette Smith
Saint Paul,MN
Summary
Dynamic professional with a proven track record at Blue Pearl Pet Hospital, excelling in client care coordination and enhancing customer satisfaction. Skilled in healthcare operations and demonstrating exceptional teamwork, I have effectively increased repeat business through strategic decision-making and personalized solutions. My expertise in medical terminology and dedication to collaborative problem-solving stand out as key contributions to organizational success. I have a personable and organized individual with excellent communication skills and positive, upbeat attitude. Possesses deep understanding of client service principles and demonstrates strong proficiency in scheduling and coordination. Dedicated to improving client satisfaction and fostering strong relationships.
Overview
5
5
years of professional experience
Work History
Client Care Coordinator
Blue Pearl Pet Hospital
06.2023 - 08.2024
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Facilitated the timely resolution of billing inquiries, leading to improved cash flow and reduced outstanding balances.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
Material Handler
Anderson Windows And Doors
01.2023 - 05.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
Receptionist/Front Desk Agent
Goldfish Swimschool
01.2023 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
PCA
Hmong Home Healthcare
05.2021 - 08.2022
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Guest Advocate/Pacesetter
Target
10.2020 - 03.2022
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
Cashier
Cud Foods
03.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Hostess
IHOP
04.2019 - 05.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Custodial Busser
IHOP
04.2019 - 05.2020
- Streamlined waste management processes, implementing recycling initiatives to reduce environmental impact.
- Upheld company policies and procedures while performing day-to-day custodial tasks efficiently.
- Provided exceptional service to clients, responding quickly to requests or inquiries regarding facility maintenance needs.
- Enhanced customer satisfaction by promptly addressing and resolving any concerns related to cleanliness and sanitation.
- Trained new employees on best practices in custodial tasks, promoting adherence to company standards from the outset of employment.
- Managed time effectively, prioritizing daily tasks according to importance and urgency.
Education
GED -
Tartan Senior Ignschool
Oakdale MN06.2021
Skills
- Organizational Skills
- Patient Education
- Claims Processing
- Medical Terminology
- Care Planning
- Documentation
- Scheduling
- Healthcare operations
- Organizational standards
- Time Management
- Customer Service
- Teamwork and Collaboration
- Multitasking
- Computer Skills
- Phone Etiquette
- Microsoft Office
- Task Prioritization
- Self Motivation
- Medical terminology knowledge
- Policies and Procedures
Timeline
Client Care Coordinator
Blue Pearl Pet Hospital
06.2023 - 08.2024
Material Handler
Anderson Windows And Doors
01.2023 - 05.2023
Receptionist/Front Desk Agent
Goldfish Swimschool
01.2023 - 04.2023
PCA
Hmong Home Healthcare
05.2021 - 08.2022
Guest Advocate/Pacesetter
Target
10.2020 - 03.2022
Cashier
Cud Foods
03.2020 - 10.2020
Hostess
IHOP
04.2019 - 05.2020
Custodial Busser
IHOP
04.2019 - 05.2020
GED -
Tartan Senior Ignschool
Similar Profiles
Megan MillsMegan Mills
Licensed Veterinary Technician at Blue Pearl Pet HospitalLicensed Veterinary Technician at Blue Pearl Pet Hospital
Kerstin EitapenceKerstin Eitapence
Emergency Veterinary Technician at Blue Pearl Pet HospitalEmergency Veterinary Technician at Blue Pearl Pet Hospital
Bri BakerBri Baker
Veterinary Technician at Blue Pearl Pet HospitalVeterinary Technician at Blue Pearl Pet Hospital