Ralf Lance
Deltona
Summary
Innovative leader with a strong background in Change Management and Coaching. Demonstrated success in launching impactful initiatives and mentoring teams to foster a culture of continuous improvement and excellence.
Overview
22
22
years of professional experience
Work History
Associate Director: Global Finance Operations
Verizon
Lake Mary, FL
03.2025 - Current
- Acted as Chief of Staff to Vice President of Finance, facilitating strategic initiatives and operational efficiency.
- Leads an organization of ~30 employees responsible for the enablement of ~650 employees within Verizon’s Finance Organization in key areas such as Digital Finance & Training & Communications.
- Supported Concession Connectivity team in managing and overseeing ~1M concession devices across 19 programs, enhancing operational oversight.
- Manages the ~$80M Operational and Capital Expense Budgets for Global Finance Operations.
- Launched AI Catalyst program to drive engagement and implement AI solutions in response to 20% workforce reduction.
Sr. Manager: Training & Communications
Verizon
Lake Mary, FL
01.2021 - 03.2025
- Created a Leadership Development Program to help train employees on the skills needed to move into leadership. In 2 waves, ~50 employees were trained.
- Collaborated with Sourcing & Accounts Payable to assess and enhance Verizon’s corporate travel resources website, ensuring it met user needs and functionality standards.
- Developed and designed 20 enterprise-level training modules with Audacity, Vyond, Camtasia & SnagIt for Verizon’s travel & expense, confidential information, direct deposit, and tax forms, improving employee resource access and understanding.
- Supported Global Commissions 2.0 Change Management Project, facilitating transition of ~30k payees to a unified platform for streamlined payroll processes.
Consultant: Learning & Development
Verizon
Lake Mary, FL
03.2016 - 01.2021
- Curated and delivered training content to enhance learning experiences for internal and external organizations.
- Created & updated the Wireless Global Commissions Website & Wireless Commission Channel on VZTube improving content viewership by over 1000%.
- Created and implemented the Global Commissions Scorecard across 3 field support teams leading to increased insights on employee performance.
- Led project team to revamp new hire onboarding and training processes, improving integration for new employees.
- Developed GPSO Tools Proficiency Program, training 104 employees and establishing 6 new video content subject matter experts.
Analyst: Wireless Employee Commission
Verizon
Lake Mary, FL
05.2014 - 03.2016
- Led the internal process improvement team that assisted in 8 discrepancy code projects that influenced 14 system enhancements.
- Executed focus group testing to develop standard discrepancy notes, enhancing clarity and consistency for the Wireless Employee Commissions team.
- Conducted UAT testing during system conversion to validate system functionality and identify issues.
Mutual Fund Accountant
BNY Mellon Asset Servicing
Lake Mary, FL
05.2004 - 05.2014
- Managed daily mutual fund accounting processes, ensuring accuracy and compliance with regulatory standards.
- Oversaw reconciliation of fund accounts, identifying discrepancies and implementing corrective actions.
- Led initiatives to streamline reporting processes, enhancing efficiency in financial statement preparation.
- Mentored junior accountants, providing guidance on best practices and technical accounting standards.
Education
MBA - Business Administration
University of Central Florida
Orlando, FL05-2007
Bachelor of Science - Finance
University of Central Florida
Orlando, FL05-2004
Skills
- Financial Analysis
- Project Management
- Change Management
- Operations Support
- Team Management
- Talent Development
- Strategic Leadership
- Coaching and Mentoring
- Event Support
- Content Curation & Design
Timeline
Associate Director: Global Finance Operations
Verizon
03.2025 - Current
Sr. Manager: Training & Communications
Verizon
01.2021 - 03.2025
Consultant: Learning & Development
Verizon
03.2016 - 01.2021
Analyst: Wireless Employee Commission
Verizon
05.2014 - 03.2016
Mutual Fund Accountant
BNY Mellon Asset Servicing
05.2004 - 05.2014
MBA - Business Administration
University of Central Florida
Bachelor of Science - Finance
University of Central Florida
Certifications & Achievements
- Google AI Professional Certification - 2026
- Verizon Global Services Luminary Award - 2024
- Lean Six Sigma Greenbelt - 2021