Ralia Espinal Gonzalez
Wilmington,DE
Summary
Meticulous Cash and Trade Processing Specialist in operational unit which provides a variety of services to government clients to assist them in managing their receivables and sensitive documents. Expert in data analysis along with document digitization, office modernization and data organization for enhanced productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cash And Trade Processing Specialist
Citi
01.2022 - Current
- Perform end to end document and payment processing across all core functions for Public Sector Lockbox (mail receipt, document assembly/analyzation, image capture, data entry and outbound shipping preparation, etc.).
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Obtained scanned records and uploaded into company databases.
- Entered data into spreadsheets, documents and databases, maintaining 100% accuracy and productivity rate.
- Volunteered to assist with special office projects, successfully completing tasks prior to deadlines.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Double-checked account and application information provided by clients to assist in making accurate credit decisions.
- Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines.
- Train new hires.
Inbound Stower
Amazon
09.2021 - 11.2021
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
- Scanning products and physically placing them in their various bar-coded .
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
- Dispose of damage or defective items.
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Maintained safety and efficiency to maximize overall productivity and increase stowing rates by 97%.
Sales Representative Manager
Boost Mobile
10.2018 - 02.2020
- Manage store duties which include creating employee schedules, bank deposits, preparing promotional materials and displays, stock and budget control, etc.
- Ensuring compliance with health and safety legislation.
- Recruiting, training, supervising and appraising employees.
- Oversee activities directly related to making products or providing services.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Process merchandise returns and exchanges.
- Compute and record totals of transactions.
- Answer customers' questions, and provide information on procedures or policies.
- Meeting and exceeding all assigned sales and performance goals.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Crew Member
Burger King
01.2018 - 10.2019
- Provide exceptional service and hospitality to guests consistently
- Ensure food safety standards and proper personal hygiene when handling foods
- Ensure uniformed, professional, neat, and well-groomed appearance always
- Adhere to all restaurant's policies, including work attendance and conduct of team members
- Provide accurate information to guests regarding product knowledge, promotional information, etc
- Ensure safety of guests and colleagues by adhering to company safety standards always
- Correctly complete the Safe Food/Quality Control Checklist to ensure food safety practices
- Attend to comments from guests courteously and promptly
- Carry out primary position responsibilities correctly and timely
- Carry out secondary position duties accurately and timely after completing the primary responsibilities
- Carry out back-up support correctly and timely after completing secondary duties
- Responsible for answering the telephone professionally and courteously, and within three rings
Education
High school diploma -
John Dickinson High School
Skills
- Data Analysis
- Critical Thinking
- Sales and Marketing
- Problem Solving
- Leadership
- Workflow Planning
- Customer Relationship Management
- Team Goals
- Microsoft Office
- Google Drive
- IBML
- Social Media Management
- Biweekly Payroll Processing
- Office Management Software
- Brand Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
Delaware Real Estate Pre-Licensing Course
April 2021 - May 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Cash And Trade Processing Specialist
Citi
01.2022 - Current
Inbound Stower
Amazon
09.2021 - 11.2021
Sales Representative Manager
Boost Mobile
10.2018 - 02.2020
Crew Member
Burger King
01.2018 - 10.2019
High school diploma -
John Dickinson High School
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