Raliyah Harris
Vallejo
Summary
925 876 2606
Enthusiastic experienced Assistant Community Director seeking long term opportunity and
advancement. Worked at high volume properties with over 350 units. Raised low occupancy rates
w/ unique marketing strategies. Effective at improving the overall success of my community by
addressing resident issues, motivating my team, and determination to complete daily task at hand.
Communications graduate with a focus in conflict resolution. Excellent customer service skills and high
attention to detail. Strong work ethic built through 7+ years working in fast paced and pressurized
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Community Director
FPI Management
Vacaville
09.2022 - Current
- Assist the Community Director in handling all day-to-day task
- Responsible for establishing good working relationships with the residents, and handle all resident issues, complaints, request, or concerns expressed in a timely manner
- Responsible for assisting in the preparation of weekly, monthly, quarterly, and annual reports
- Ensuring accuracy and completion prior to submission
- Ensures that all rents and late fees/ check charges are collected, posted and deposited
- Conducted property checks and addressed violations with residents
- Maintaining accurate records of all community transactions and submit on a timely basis [rent roll, move-ins/ move-outs, delinquency reports, etc.]
- Generating the necessary legal actions, documents, and process in accordance with state and company guidelines
- Demonstrating the ability to understand financial goals, operate asset in owners' best interest in accordance with policies and procedures manual
- Distributed and followed up on tenant renewals
- Processed and submitted invoices to corporate.
Leasing Agent
FPI Management
Vallejo
12.2021 - 09.2022
- Provides current and prospective residents with the best possible customer service to retain residents and lease properties
- Discovers, engages, and advances each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move
- Displays a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts
- Handles incoming sales by phone, email, and online chat.
Bartender
Twisted Times Restaurant Sports & Spirits
Walnut Creek
10.2021 - 03.2022
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Interacting with customers, taking orders and serving snacks and drinks
- Assessing bar customers’ needs and preferences and making recommendations
- Server
Puesto
Concord
11.2018 - 12.2021
- Positively built and maintained relationships with guests to encourage guest satisfaction and repeat business
- Demonstrated strong teamwork and multitasking abilities
- Guided guests' dining experience with selective suggestions to fit the needs and interests to satisfy the guest as well as increase organizational profits
- Server
Lucille's Smokehouse BBQ
Concord
11.2016 - 05.2017
- Positively built and maintained relationships with guests to encourage guest satisfaction and repeat business
- Demonstrated strong teamwork and multitasking abilities
- Guided guests' dining experience with selective suggestions to fit the needs and interests to satisfy the guest as well as increase organizational profits.
Crew Member
Trader Joes
Walnut Creek
01.2016 - 04.2017
- Drove team success by completing assigned task quickly and accurately
- Back up other crew members to keep team workflow at efficient level
- Rotate stored food items to ensure freshness Clean and restocking products ensure customer experience on and off of floor.
Education
Associate of Art Degree - Communications
Diablo Valley College
2018
Bachelor of Arts - Communications
California State University
Skills
- Property Leasing
- Yardi
- Property Management
- Marketing
- Conflict Management
- Event Planning
- Fair Housing Regulations
- Social Media Management
- Human Resources
- Supervising experience
- Hospitality
- Budgeting
- Leadership
- Conflict management
- Customer service
- Sales
- Serving
- Personal assistant experience
- Property management
- Windows
- Human resources
- Google Docs
- Sales management
- Social media management
- Accounting software
- Microsoft Excel
- Microsoft Word
- Fair Housing regulations
- Microsoft Office
- Communication skills
- Computer skills
- Section 8
Certification
First Aid Certification
Food Handler Certification
CPR Certification
Driver's License
Certified Property Manager
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Assistant Community Director
FPI Management
09.2022 - Current
Leasing Agent
FPI Management
12.2021 - 09.2022
Bartender
Twisted Times Restaurant Sports & Spirits
10.2021 - 03.2022
Puesto
11.2018 - 12.2021
Lucille's Smokehouse BBQ
11.2016 - 05.2017
Crew Member
Trader Joes
01.2016 - 04.2017
Associate of Art Degree - Communications
Diablo Valley College
Bachelor of Arts - Communications
California State University
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