Rallisa Shannon
Pflugerville,TX
Summary
Dynamic leader with a proven track record at Dufresne Spencer Group LLC, adept in customer service management and strategy planning. Excelled in enhancing customer experiences and sales expertise, achieving significant targets. Skilled in mentoring and fostering team growth, demonstrating exceptional verbal communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dufresne Spencer Group LLC dba Ashley Furniture Homestore
Pflugerville, TX
05.2023 - 01.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Patient Safety Sitter
Compass Group Management
AUSTIN, TX
01.2023 - 05.2023
- Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
- Remain alert at all times when caring for a confused or disoriented individual who may be prone to wandering off.
- Help reduce anxiety levels by remaining calm and reassuring during crisis situations.
- Observe patient behavior, document changes in condition and report observations to appropriate personnel.
- Inform supervisors immediately if there are any concerns about a patient's wellbeing or safety.
Floor Supervisor
SOLAR EXCHANGE
AUSTIN, TX
05.2022 - 12.2022
- Utilized active listening skills to identify customer needs and recommend appropriate products or services.
- Participated in team meetings to discuss performance goals and objectives.
- Updated customer information in the database accurately.
- Developed new leads each day at or above quotas.
- Achieved established sales targets by generating new customer accounts.
Home Furnishing Consultant
BPEC INDUSTRIES DBA ASHLEY HOMESTORE
Corpus Christi, TX
10.2020 - 04.2022
- Tasked to create a unique furniture shopping experience for each customer
- Utilizing personal knowledge of products and self promotion to produce consistent sales numbers reaching several goals
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Conducted product demonstrations to highlight features and benefits.
Warranty Administrator/Booker
AutoNation
01.2015 - 01.2020
- Examined claims, records and procedures to grant approval of coverage.
- Created detailed records of all customer interactions related to warranties and returns.
- Stayed up to date on factory announcements and recalls.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Followed up on payments for outstanding claims.
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Associate of Applied Science - Radio/TV Broadcasting
Del Mar College
Corpus Christi, TX05-2003
High School Diploma -
Gregory-Portland High School
Portland, TX01.2001
Skills
- Microsoft Suite
- Graphic Design
- Strategy Planning
- Professional Salesperson
- Presentation
- Product Knowledge
- Customer Rapport
- Follow-up
- Verbal and written communication
- Customer service management
- Order management
- Hiring and training
- Cash auditing
- Store opening and closing
- Pricing and markdowns
- Upselling and cross selling
- Customer experience
- Time management
- Staff supervision
- Store operations
- Sales expertise
- Transaction processing
- Mentoring and coaching
References
References available upon request.
Timeline
Assistant Store Manager
Dufresne Spencer Group LLC dba Ashley Furniture Homestore
05.2023 - 01.2025
Patient Safety Sitter
Compass Group Management
01.2023 - 05.2023
Floor Supervisor
SOLAR EXCHANGE
05.2022 - 12.2022
Home Furnishing Consultant
BPEC INDUSTRIES DBA ASHLEY HOMESTORE
10.2020 - 04.2022
Warranty Administrator/Booker
AutoNation
01.2015 - 01.2020
Associate of Applied Science - Radio/TV Broadcasting
Del Mar College
High School Diploma -
Gregory-Portland High School
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