Ralohn Hare
Minneapolis,MN
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Basic proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and QuickBooks. 40 WPM.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Housekeeping Manager
Country Inns & Suites By Raddison
Plymouth, MN
05.2023 - Current
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Managed team of employees, daily progress reports and overall project planning.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Organized special events requiring additional staffing or amenities.
- Advised management on best practices for maintaining a safe work environment.
- Conducted monthly performance reviews with staff members to assess progress towards goals.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Investigated customer complaints regarding cleanliness or service issues.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Housekeeper
Holiday Inn Express and Suites
Minnetonka, MN
11.2021 - 05.2023
- Change bed linen and make beds, Replace used towels, Sweep and mop floors, Vacuum carpets, Dust furniture, Replenish bath care products (e.g
- Soap and shampoo), Restock beverages and food items in the mini-bar, Clean public areas, like corridors, Report any technical issues and maintenance needs, Address guests' queries (e.g
- On additional services), Help guests retrieve lost items, Ensure all assigned rooms are clean and tidy by the end of the shift, Follow hotel security guidelines
- Used cleaning chemicals following proper guidelines.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Sorted and counted linens and organized in storage areas.
- Emptied trash receptacles throughout the property.
- Reported damage or theft of hotel property to management.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative (Support)
Shutterfly
Shakopee, MN
10.2018 - 04.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Updated databases with new and modified customer data.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Verified confidential or private client information in adherence to state and federal laws.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
Motor Vehicle Clerk
Hennepin County
Minnetonka, MN
05.2016 - 09.2018
- Issued permits and licenses for marriages, fishing, hunting and dogs.
- Processed payments for transactions such as license plates, transfer of ownership, titles, and special permits.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Assisted in training new Motor Vehicle Clerks on job duties and responsibilities.
- Processed sales transactions to prevent long customer wait times.
- Researched customer complaints or inquiries regarding motor vehicles issues.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Checked figures, postings, and documents for accuracy.
Lead Cleaning Technician (Weekends Events)
Marsden Services
Saint Paul, MN
05.2017 - 07.2018
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Replaced light bulbs as needed.
- Sanitized frequented areas and equipment using approved supplies.
- Removed graffiti from walls using appropriate cleaners.
- Transported trash and hazardous waste to appropriate disposal area.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Stocked paper products in restrooms.
- Followed safety processes for all manual and electric cleaning equipment.
- Collaborated with other departments to coordinate special events requiring additional cleaning services.
CSR II Team Lead
Performtel
Hopkins, MN
01.2014 - 12.2016
- Consulted with customers to resolve service and billing issues.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adhered to company's established protocols for handling confidential data.
- Handled customer inquiries and complaints in a timely manner.
- Updated job knowledge by participating in educational opportunities.
- Performed account maintenance activities such as updating client information in databases.
- Followed up with customers to ensure their satisfaction.
- Set up and activated customer accounts.
Line Lead
Illume Candles
Bloomington, MN
11.2015 - 01.2016
- Identified areas where additional training was needed and conducted follow-up sessions as required.
- Used hand trucks and forklifts to unload, load and transport items.
- Developed daily production plan and focused on stops reduction, loss elimination and operator coaching.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Documented any changes made to improve processes or adjust workflow patterns.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Designed quality assurance methods and detailed inspections for completed products.
- Maintained high levels of quality standards by closely monitoring progress and effectively streamlining procedures.
- Assisted in designing new candle collections to meet customer needs.
- Dipped wicks into melted wax to form the base of each candle.
- Determined appropriate temperature and time settings for each material and mold to reduce non-conformances.
Production Line Lead
United Plastics Company
New Hope, MN
02.2013 - 12.2014
- Trimmed excess material and reduced waste with precise measurements and execution.
- Coated molds with compounds using acetylene torches or sprayers.
- Assist in setting up molds in presses prior to start-up activities.
- Pulled level and toggled latches to fill molds and to release mold covers.
- Work with engineering department to develop new processes or modify existing ones.
- Troubleshoot problems with molds, machines, or products.
- Document any malfunctions and report them to supervisor immediately for resolution.
- Provide training to other employees on proper use of equipment and techniques.
- Inspect finished products for defects and measure dimensions using precision instruments.
- Follow detailed instructions from supervisors regarding specific tasks assigned.
- Turned valves and dials of machines to regulate pressure, temperature and speed and feed rates.
- Adhere strictly to safety regulations while operating machinery.
Banquet Servers
Atlas Staffing
Minnetonka, MN
09.2008 - 01.2009
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted guests upon arrival and provided assistance throughout the event.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Participated in ongoing training to enhance job skills and knowledge.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Stocked server areas with supplies before, during and after shifts.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Verified food tray contents and transported each from kitchen to banquet hall.
Education
Associate of Science - Addiction Counseling
Minneapolis Community & Technical College
05.2024
Skills
- Employee Engagement
- Scheduling Proficiency
- Strong Leadership
- Health and Safety Compliance
- Chemical Handling
- Inventory Control
- Equipment Maintenance
- Clear Communication
- Data Entry
- Work Planning and Prioritization
- Attention to Detail
- Data Quality Management
- User Support
- Performance Management
- Troubleshooting
- Database Administration
- New User Accounts
Certification
OSHA 10
References
References available upon request.
Timeline
Executive Housekeeping Manager
Country Inns & Suites By Raddison
05.2023 - Current
Housekeeper
Holiday Inn Express and Suites
11.2021 - 05.2023
Customer Service Representative (Support)
Shutterfly
10.2018 - 04.2020
Lead Cleaning Technician (Weekends Events)
Marsden Services
05.2017 - 07.2018
Motor Vehicle Clerk
Hennepin County
05.2016 - 09.2018
Line Lead
Illume Candles
11.2015 - 01.2016
CSR II Team Lead
Performtel
01.2014 - 12.2016
Production Line Lead
United Plastics Company
02.2013 - 12.2014
Banquet Servers
Atlas Staffing
09.2008 - 01.2009
Associate of Science - Addiction Counseling
Minneapolis Community & Technical College
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