RALONDA DITTMAR
Summary
My professional experience encompasses various roles, including working with students, providing caregiving services, and delivering exceptional customer service in retail sales. Renowned for my strong interpersonal skills and unwavering work ethic, I possess a unique blend of professional higher education experience. I excel in achieving results through adaptable learning, resilience, and the capacity to connect with and inspire diverse groups of individuals.
Overview
27
27
years of professional experience
Work History
Boarding Parent
Global Bridge Associates
08.2024 - Current
- Collaborate with Global Bridge staff to create a safe, inclusive living environment for diverse student populations.
- Ensure safety and security for high school international boarding students through policy enforcement and safety standards.
- Respond to emergencies and crisis situations, report to supervisory staff, coordinate appropriate support services and follow-up care as needed.
- Build rapport with students, offer support and guidance, and respond to student inquiries and concerns.
- Enforce boarding program and school rules and policies consistently and fairly.
Retail Sales Associate
World Market
03.2021 - Current
- Accurately process point-of-sale transactions, returning coin, currency, payment cards, and receipts to customers.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Exceed daily target goal for customer loyalty program and consistent top loyalty program recruiter for the store.
- Rotate stock and restock shelves to maintain product availability and store appearance.
- Assist in managing inventory levels, accurately processing shipments, and adhering to store schematic design.
- Support store leadership in implementing new merchandising strategies to improve product positioning.
- Answer questions about store policies and addressed customer concerns.
- Develop strong relationships with repeat customers, leading to increased loyalty and return visits.
Resident Advisor
Fairmont Preparatory Academy
08.2022 - 07.2024
- Developed strong relationships with high school international boarding residents, fostering a supportive and inclusive living community.
- Monitored building security by conducting routine rounds throughout the facility.
- Supported personal needs of residents dealing with diverse conditions.
- Conducted daily welfare checks and coordinated with boarding staff to meet resident needs.
- Assisted international students with their transition to a new living and learning environment to help in their social, academic, and emotional development.
Caregiver
Self-Employed
07.2019 - 08.2022
- Partnered with the Client Care Coordinator of In-Home Care Assistance to help clients with daily tasks, meals, and ensured medicine intake.
- Monitored client's physical, emotional, or mental state to give daily update reports to Client Coordinator.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship. Served as extended support to client's family members.
Assistant Director
Biola University
07.2001 - 02.2017
- Developed and facilitated student leader training and year-long leadership practicums to prepare students in areas such as leadership skills, policies and procedures, interpersonal communication, and cross-cultural understanding.
- Mentored students on issues such as leadership dynamics, conflict management, career preparation, academic advising, cross-cultural understanding, bereavement, and other personal concerns.
- Supervised over forty staff, graduate interns, and student leaders each year.
- Advised over ten student-led volunteer teams that partnered with domestic and international organizations and churches.
- Organized ongoing volunteer opportunities and planned recruiting events for student-led teams, non-profit organizations, and local churches.
- Managed over eleven departmental budgets including expenditure approval and addressed questions on financial matters.
- Created comprehensive training manuals that outlined policies, procedures, and resources to help streamline decision-making and leadership training for staff and student leaders.
- Collaborated with various departments to coordinate publicity and marketing, risk management and insurance procedures, donation processing, domestic and international team travel, new student orientation involvement, and coordinating events on campus.
- Generated reports, requisitions, and prepared presentations.
- Monitored staff and student-led teams calendars and scheduled appointments, meetings, and travel.
Resident Director/Academic Skills Counselor
William Jessup University, San Jose Christian College
06.1998 - 07.2001
- Oversaw resident assistants, budget management, and student programs for the women's residence hall.
- Counseled students through conflict management, academic advising, and personal matters.
- Enhanced resident satisfaction by developing and implementing engaging community programs and events.
- Determined housing assignments and managed room requests or changes for forty students.
- Designed and implemented residence life survey and assessment tools.
- Co-led student leadership seminar (one-unit course) for over twenty student leaders.
- Developed a campus-wide academic skills program.
- Partnered with the Provost, Faculty, and Academic Chairs to address academic retention issues.
- Presented seminars on academic skills to New Student Orientation sessions.
Graduate Intern Academic Counselor
California State Polytechnic University
05.1997 - 05.1998
- Served Registrar's Office and advised students in negative academic standing
- Assessed students' academic transcripts and guided them through the university appeal, reinstatement, or readmission procedures
- Collaborated with academic departments and faculty with regard to students' academic progress
- Addressed student inquiries, troubleshot problems, and provided updated information to students
- Handled material preparations, facilities and room requests, and budget management
- Coordinated and co-facilitated quarterly academic advising workshops
Education
Master of Education - Higher Education Administration, formerly College Student Affairs
Azusa Pacific University
Azusa, CABachelor of Science - Guidance & Counseling
Texas A&M University-Commerce
Commerce, TXWilliam Jessup University, San Jose Christian College
Rocklin, CA07.2001
California State Polytechnic University
Pomona, CA05.1998
Skills
- Customer Service
- Teamwork and Collaboration
- Problem Solving
- Friendly, Positive Attitude
- Dependable and Responsible
- Organizational Skills
- Leadership Training and Team Building
- Multitasking Abilities
- Budget Management
- Interpersonal Communication
Websites
Interests
Volunteering as a teacher/tutor for Pre-K and elementary age students.
Engaging in ongoing learning in social, racial, and economic justice and advocacy.
Exploring museums, libraries, cultural sites, and hidden food gems.
Timeline
Boarding Parent
Global Bridge Associates
08.2024 - Current
Resident Advisor
Fairmont Preparatory Academy
08.2022 - 07.2024
Retail Sales Associate
World Market
03.2021 - Current
Caregiver
Self-Employed
07.2019 - 08.2022
Assistant Director
Biola University
07.2001 - 02.2017
Resident Director/Academic Skills Counselor
William Jessup University, San Jose Christian College
06.1998 - 07.2001
Graduate Intern Academic Counselor
California State Polytechnic University
05.1997 - 05.1998
Bachelor of Science - Guidance & Counseling
Texas A&M University-Commerce
William Jessup University, San Jose Christian College
California State Polytechnic University
Master of Education - Higher Education Administration, formerly College Student Affairs
Azusa Pacific University
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