Ralonda Green S
St. Louis, Memphis
Summary
Dynamic, results-oriented professional with extensive experience as Patient Ambassador at Mercy Hospital and Medical Center.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Ambassador
Mercy Hospital and Medical Center
Creve Coeur
03.2023 - 11.2023
- Assisted patients with check-in procedures, verifying personal information and insurance details accurately and efficiently
- Provided exceptional customer service as a patient ambassador, ensuring a positive experience for all patients and their families
- Effectively communicated with medical staff to coordinate patient appointments, ensuring timely and smooth transitions between different departments
- Addressed patient inquiries and concerns promptly, demonstrating strong problem-solving skills and empathy
- Maintained a clean and organized reception area, creating a welcoming environment for patients while adhering to infection control protocols
- Collaborated with healthcare professionals to ensure accurate documentation of patient records in electronic health systems
- Managed high call volumes in a professional manner, providing assistance over the phone to schedule appointments or answer general inquiries
- Coordinated transportation services for patients who required assistance getting to medical appointments or procedures
- Implemented strategies to improve patient satisfaction scores by XX%, based on feedback surveys and direct interactions with patients
- Participated in training programs to enhance knowledge of medical terminology, HIPAA regulations, and customer service best practices
- Supported the implementation of new technology systems such as electronic check-in kiosks or online appointment scheduling platforms
- Collaborated with interdisciplinary teams to develop personalized care plans for patients based on their specific needs and preferences
- Ensured compliance with privacy regulations by maintaining confidentiality when handling sensitive patient information during interactions or record-keeping processes
- Provided emotional support to anxious or distressed patients through active listening techniques
- Developed strong relationships with frequent visitors or long-term care residents, fostering trust and loyalty towards the healthcare facility
- Contributed ideas for process improvement initiatives that enhanced efficiency within the patient ambassador role
- Trained new hires on standard operating procedures related to front desk operations and patient ambassador responsibilities
- Collaborated with the marketing team to develop promotional materials highlighting the services and amenities offered by the healthcare facility
- Assisted in coordinating special events or programs for patients, such as health fairs or educational workshops
- Demonstrated strong interpersonal skills when dealing with diverse populations, including patients from different cultural backgrounds or those with limited English proficiency
- Managed conflicts or difficult situations effectively by remaining calm, empathetic, and solution-oriented
- Implemented strategies to reduce wait times for patients during check-in procedures through process optimization
- Acted as a liaison between patients/families and medical staff to ensure effective communication regarding treatment plans or changes in care
Warehouse Associate, Safety Associate
Amazon LLC.
Hazelwood
04.2021 - 03.2023
- Processed and fulfilled customer orders with a high level of accuracy and efficiency
- Utilized warehouse management system to track inventory levels, locate products, and update order statuses
- Performed quality checks on incoming and outgoing shipments to ensure product integrity
- Collaborated with cross-functional teams to resolve any order discrepancies or issues in a timely manner
- Maintained a clean and organized work area, following safety protocols at all times
- Operated forklifts, pallet jacks, and other equipment to move products within the warehouse
- Assisted in inventory counts and cycle counts to maintain accurate stock levels
- Contributed to process improvement initiatives by suggesting ideas for optimizing workflow efficiency
- Trained new team members on warehouse procedures, safety guidelines, and equipment operation
- Ensured compliance with company policies and procedures regarding shipping/receiving operations
- Managed returns process including inspecting returned items for damage or defects before restocking them appropriately
- Collaborated with customer service department to address customer inquiries related to returns
- Implemented barcode scanning system for improved tracking of returned items
- Maintained accurate records of returned merchandise including reasons for return
- Coordinated disposal or recycling of unsellable returned items according to company guidelines
- Suggested improvements in packaging materials/processes resulting in XX% decrease in return rate due to damages during transit
Funeral Attendant, Morgue Assist, Family Care
Austin A. Layne Mortuary
St. Louis
04.2018 - 11.2021
- Greeted and guided grieving families and friends with empathy and compassion during visitations and services
- Arranged floral displays, photographs, memorabilia, and other personal items to create a comforting atmosphere for mourners
- Managed parking logistics to ensure smooth flow of vehicles during visitations and funerals
- Coordinated with clergy members, musicians, pallbearers, and other participants to ensure seamless execution of funeral ceremonies
- Handled the transportation of caskets or urns from the chapel to the burial site or crematory with utmost care
- Assisted in the organization of processions by directing vehicles in an orderly manner
- Provided support to grieving individuals by offering condolences, listening attentively to their needs, and providing information about available resources
- Maintained cleanliness and orderliness of facilities before, during, and after services
- Ensured compliance with health regulations by properly handling deceased bodies according to established protocols
Fragrance & Cosmetics Specialist
Macy's Bloomingdales
St. Louis
04.2018 - 05.2020
- Performed comprehensive skin consultations to assess clients' needs and recommend appropriate skincare treatments
- Administered various facial treatments including deep cleansing, exfoliation, extraction, and mask application
- Customized skincare regimens for clients based on their individual skin types and conditions
- Educated clients on proper skincare routines and provided recommendations for at-home maintenance
- Maintained accurate client records including treatment plans, progress notes, and product recommendations
- Stayed up-to-date with the latest trends in skincare products, ingredients, and techniques through continuous education and research
- Ensured a clean and sanitary work environment by following strict sterilization protocols for tools and equipment
- Managed inventory of skincare products ensuring an adequate supply of popular items while minimizing waste or expiration
- Built strong relationships with clients through exceptional customer service resulting in a high rate of repeat business
- Achieved XX% increase in sales by effectively cross-selling additional services or retail products during appointments
- Provided post-treatment care instructions to ensure optimal results for clients' skin health and appearance
- Conducted thorough analysis of client's skin condition using specialized equipment such as magnifying lamps or UV lights
- Developed customized treatment plans targeting specific concerns such as acne, aging signs or hyperpigmentation
- Demonstrated expertise in performing extractions safely without causing damage to the skin
- Applied professional-grade masks tailored to each client's unique needs
- Incorporated innovative technologies like radiofrequency devices or ultrasound machines to enhance treatment results
- Provided guidance on proper skincare routines and recommended suitable products for clients' home use
Youth Care Worker/ Teacher
Youth With A Positive Direction
Decatur
04.2015 - 09.2017
- Provided individualized support and guidance to at-risk youth, promoting positive behavior and personal growth
- Developed and implemented educational programs focused on life skills, conflict resolution, and self-esteem building
- Advocated for the needs of youth within the legal system, ensuring fair treatment and access to resources
- Collaborated with community organizations to create opportunities for youth engagement in recreational activities and volunteer work
- Facilitated group counseling sessions to address issues such as substance abuse, bullying, and mental health challenges
- Established trusting relationships with youth by actively listening, offering empathy, and providing a safe space for expression
- Assisted in developing personalized action plans for each youth based on their strengths, interests, and goals
- Organized workshops on career exploration, college preparation, job readiness skills, financial literacy, etc
- Monitored progress of assigned cases through regular check-ins with both the youth and their families or guardians
- Collaborated with school personnel to identify students who may benefit from additional support services
- Advocated for policy changes that positively impact the lives of young people in areas such as education or juvenile justice reform
- Participated in team meetings to discuss strategies for improving outcomes for at-risk youth
- Maintained accurate records of interactions with clients including assessments, referrals made/received, and progress notes
- Attended trainings/conferences/seminars related to adolescent development or social work practices
- Supported parents/guardians by providing resources/referrals related to parenting skills or family therapy options
- Collaborated with other professionals (psychologists, therapists, educators) to develop comprehensive treatment plans
- Assisted youth in developing healthy coping mechanisms and problem-solving skills
- Provided crisis intervention services for youth experiencing immediate emotional or physical danger
- Evaluated program effectiveness through data collection and analysis, making recommendations for improvement
- Developed partnerships with local businesses/organizations to create internship/job placement opportunities for youth
- Advocated for equal access to education, healthcare, housing, and other essential resources for disadvantaged youth
Funeral Assistant & Morgue Family Needs, Funeral Musician
WALKER FUNERAL HOME
Decatur
06.2014 - 09.2017
- Assisted funeral director in all aspects of funeral service, including setup and preparation of viewing rooms and chapels
- Greeted and guided grieving families and friends with empathy and compassion during visitations and services
- Arranged floral displays, photographs, memorabilia, and other personal items to create a comforting atmosphere for mourners
- Coordinated with clergy members, musicians, pallbearers, and other participants to ensure seamless execution of funeral ceremonies
- Handled the transportation of caskets or urns from the chapel to the burial site or crematory with utmost care
- Assisted in the organization of processions by directing vehicles in an orderly manner
- Maintained cleanliness and orderliness of facilities before, during, and after services
- Provided support to grieving individuals by offering condolences, listening attentively to their needs, and providing information about available resources
- Collaborated closely with funeral home staff to coordinate schedules for viewings, services, burials or cremations
- Ensured compliance with health regulations by properly handling deceased bodies according to established protocols
Customer Service Representative
Convey Health Solutions
Decatur
06.2014 - 05.2016
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Upsold additional products or services to customers based on their needs and preferences
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
Fragrance & Cosmetics Consultant
Dillard's Department Stores, Inc.
St. Louis
04.2010 - 12.2013
- Provided personalized beauty consultations to clients, assessing their individual needs and recommending appropriate products
- Demonstrated extensive knowledge of skincare, makeup, and haircare products to educate clients on the benefits and usage
- Achieved XX% increase in sales by effectively cross-selling and upselling beauty products based on client preferences
- Built strong relationships with clients through exceptional customer service, resulting in a loyal customer base
- Conducted product demonstrations and tutorials to showcase the application techniques and features of various beauty products
- Stayed up-to-date with the latest trends in the beauty industry to provide informed recommendations to clients
- Collaborated with team members to create visually appealing displays that attracted customers' attention and increased product visibility
- Assisted in inventory management by monitoring stock levels, placing orders for replenishment, and conducting regular audits
- Resolved customer complaints or concerns promptly and professionally, ensuring high levels of satisfaction
- Participated in training programs provided by cosmetic brands to enhance product knowledge and stay updated on new launches
- Contributed ideas for promotional events or marketing campaigns to drive foot traffic into the store
- Collaborated with colleagues during team meetings or huddles to share best practices for achieving sales targets
- Maintained a clean and organized work area, including display counters, shelves, testers, and demonstration tools
- Utilized excellent communication skills to actively listen to customers' needs and provide tailored solutions accordingly
- Consistently met or exceeded monthly sales goals through effective client engagement strategies
- Developed expertise in specific brand lines within the store's portfolio of cosmetics
- Assisted customers with color matching for foundations, concealers, lipsticks, eyeshadows etc
- Demonstrated proficiency in using various skincare analysis tools such as skin scanners or moisture meters
- Provided exceptional after-sales service by following up with customers and addressing any post-purchase concerns
- Informed customers about ongoing promotions or special offers to encourage additional purchases
- Collaborated with the store manager to create visually appealing product displays that attracted customer attention
- Conducted makeup workshops or beauty seminars for groups of clients, showcasing different techniques and products
- Maintained a high level of professionalism and integrity when handling cash transactions and processing payments
- Assisted in visual merchandising activities, ensuring products were properly displayed and organized on shelves
- Developed strong product knowledge across multiple brands to provide comprehensive recommendations to clients
Home Health Aide
Deer Valley Home Health
St. Louis
05.2009 - 09.2013
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication administration
- Monitored vital signs and reported any changes or concerns to the healthcare team
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals
- Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services
- Documented patient observations accurately in medical records, including changes in condition or behavior
- Collaborated with interdisciplinary teams to develop individualized care plans based on patient needs and goals
- Provided emotional support to patients and their families during challenging times
- Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions
- Administered medications according to physician instructions while adhering to proper dosage guidelines
- Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment
- Ensured infection control protocols were followed at all times when providing care
- Implemented fall prevention strategies through regular safety assessments of the home environment
- Coordinated with other healthcare professionals such as nurses or physical therapists for comprehensive patient care
- Aided in wound care management including cleaning wounds under supervision from nursing staff
- Demonstrated empathy while supporting individuals coping with chronic illnesses or end-of-life situations
- Provided companionship through engaging conversations or recreational activities tailored towards each patient's interests
- Closely monitored medication supplies for expiration dates or low stock levels; promptly restocked medications when necessary
- Assisted patients with range of motion exercises to maintain or improve their physical mobility
- Collaborated with healthcare professionals to develop and implement strategies for managing chronic conditions such as diabetes or hypertension
- Supported patients in maintaining personal hygiene, including oral care, grooming, and toileting assistance
- Ensured patient safety by implementing appropriate infection control measures during wound dressing changes
- Provided transportation for patients to medical appointments, therapy sessions, or social outings as needed
Certification
- Health and Social Care
CPR
Timeline
Patient Ambassador
Mercy Hospital and Medical Center
03.2023 - 11.2023
Warehouse Associate, Safety Associate
Amazon LLC.
04.2021 - 03.2023
Funeral Attendant, Morgue Assist, Family Care
Austin A. Layne Mortuary
04.2018 - 11.2021
Fragrance & Cosmetics Specialist
Macy's Bloomingdales
04.2018 - 05.2020
Youth Care Worker/ Teacher
Youth With A Positive Direction
04.2015 - 09.2017
Funeral Assistant & Morgue Family Needs, Funeral Musician
WALKER FUNERAL HOME
06.2014 - 09.2017
Customer Service Representative
Convey Health Solutions
06.2014 - 05.2016
Fragrance & Cosmetics Consultant
Dillard's Department Stores, Inc.
04.2010 - 12.2013
Home Health Aide
Deer Valley Home Health
05.2009 - 09.2013
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