Ralonda White
Detroit,MI
Summary
Self-motivated and dependable while achieving high performance with minimal supervision.
Overview
12
12
years of professional experience
Work History
Contact Center Agent Tier 2
Comerica Bank
Farmington Hills, MI
12.2024 - Current
- Provide remarkable customer service by handling inbound and outbound calls, offering problem resolution to support moderate complexity of customer interactions across all lines of business by offering problem resolution.
- Complete account requests such as balance inquiries, reviewing transaction history, check orders, funds transfer etc.
- Support moderately complex customer interactions, such as closing, or ordering replacement debit cards, travel notes, general debit card inquiries, etc.
- Assist customers with basic web banking functions, such as unlocking and resetting passwords, mobile banking and alert inquiries, web banking troubleshooting.
- Use problem solving tactics to analyze and troubleshoot customer challenges
- Ensure compliance with applicable federal, state and local laws and regulations.
- Meet or exceed individual productivity and quality assurance objectives.
- Ability to effectively collaborate within and across teams.
Omni Desk Associate
JCPenney
Dearborn, MI
10.2022 - 12.2024
- Monitors the Enterprise Fulliment systems appilciation, picks merchandise orders, and acknowledges completion in the system, accurately packs orders in accordance with packing requirements and time lines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely matter.
- Maintained high standards of customer service during all interactions.
- Processed payments for purchases using cash registers or point-of-sale systems.
- Operated handheld scanners to track merchandise throughout fulfillment process.
Stock /Floor Associate/Cashier Assistant
Big Lots
Dearborn, MI
04.2016 - 11.2024
- Greets customers and assists them as required to maintain the highest level of customer service operating a cash register preferred.
- Participates in: - freight flow process - merchandise presentation and recovery - cashiering including customer loyalty program carry-outs - cart retrieval
- Maintains appearance of the store's interior and exterior to company standards including light maintenance duties and cleaning.
Assists in control of shrink and safety results.
Retail Sales Associate
Macy's
Dearborn, MI
10.2013 - 03.2015
- Give assistance with selecting purchase such looking for size and color of the merchandise
- Perform transactions such as Cash, Credit or Debit Card purchases
- Offer products and services such as Macy’s Star Rewards Card and ordering merchandise to be shipped to the customer directly
Receiving Associate
Burlington
Dearborn, MI
11.2012 - 01.2013
- Prepared merchandise to be displayed on sells floor
- Maintained neatness and cleanliness of sells floor
- Provided basic customer service duties to help assist in purchasing item
Education
High School Diploma - College Preparatory
Detroit Central High School
1988
Skills
- Quick learner
- Excellent communication
- Excel in Retail and Customer Service
Timeline
Contact Center Agent Tier 2
Comerica Bank
12.2024 - Current
Omni Desk Associate
JCPenney
10.2022 - 12.2024
Stock /Floor Associate/Cashier Assistant
Big Lots
04.2016 - 11.2024
Retail Sales Associate
Macy's
10.2013 - 03.2015
Receiving Associate
Burlington
11.2012 - 01.2013
High School Diploma - College Preparatory
Detroit Central High School
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