Ralp Escover
Boynton Beach,FL
Summary
Successful events with 20-plus years of professional experience in the food and beverage industry. Countless hours of training and attending seminars on how to handle different kinds of guests, situations, and scenarios occur.
Overview
24
24
years of professional experience
Work History
Banquet Manager/Maitre D'
Westchester Country Club
2007.03 - Current
- Training staff development initiatives.
- Handled all types of events, such as Weddings, Birthdays, Baby showers, Christmas parties, Corporate events, etc.
- Delegated tasks to staff members to maximize production under tight deadlines.
- In charge of running the events and following clients' itineraries.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions.
- Conduct briefings and give staff members awareness of what kind of event they will be working on, such as timeline, food knowledge, beverage inclusion, and bar packages.
Operation Manager
Immigration Solutions Group LLC
2011.10 - 2014.03
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Food Server
Admiral Cove Country Club
2007.03 - 2007.12
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Food Server
Royal Palm Yacht & Country Club
2006.11 - 2007.05
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
Food Server
Mountain Air Country Club
2006.06 - 2006.10
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Outlet Manager
Taal Vista Hotel
2005.04 - 2005.12
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
- Promoted business strategy by implementing improvements based on guest feedback.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
Banquet Supervisor
Taal Vista Hotel
2003.06 - 2005.04
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
- Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.
- Managed food and beverage inventory for the banquet department, reducing waste and maintaining cost control.
- Assisted in creating training materials that effectively educated team members on various aspects of their role as Banquet Supervisors.
Conference Attendant/Food Waiter
Cheyenne Mountain Resort And The Country Club Of Colorado
2002.07 - 2002.12
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Senior Waiter
Tagaytay Highlands Country Club
2000.07 - 2001.12
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Education
Bachelor of Arts - Hotel And Management
Dela Salle University
Cavite, PhilippinesHigh School Diploma -
Sacred Heart School of Alfonso Cavitw
Cavite, PhilippinesSkills
- Leadership Qualities
- Venue coordination
- Team Management
- Staff Leadership
- Food and Beverage Operations
- Operational Efficiency
- Training and mentoring
- Strong verbal communication
- Inventory report of all equipment
- Employee Development
- Cost Control
- Client Consultations
Timeline
Operation Manager
Immigration Solutions Group LLC
2011.10 - 2014.03
Banquet Manager/Maitre D'
Westchester Country Club
2007.03 - Current
Food Server
Admiral Cove Country Club
2007.03 - 2007.12
Food Server
Royal Palm Yacht & Country Club
2006.11 - 2007.05
Food Server
Mountain Air Country Club
2006.06 - 2006.10
Outlet Manager
Taal Vista Hotel
2005.04 - 2005.12
Banquet Supervisor
Taal Vista Hotel
2003.06 - 2005.04
Conference Attendant/Food Waiter
Cheyenne Mountain Resort And The Country Club Of Colorado
2002.07 - 2002.12
Senior Waiter
Tagaytay Highlands Country Club
2000.07 - 2001.12
Bachelor of Arts - Hotel And Management
Dela Salle University
High School Diploma -
Sacred Heart School of Alfonso Cavitw
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