Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renata Bradley

Clifton Heights,PA

Summary

Skilled professional with top-notch organizational, problem-solving and communication skills developed many years of industry experience. Successful in interacting and assisting clients of all backgrounds with diverse needs. Gifted in prioritizing and handling simultaneous tasks.

Overview

21
21
years of professional experience

Work History

Access Service Associate 2

Penn Medicine
Philadelphia, PA
12.2024 - Current
  • Assist patients with check-in processes and appointment scheduling.
  • Provide excellent customer service to enhance patient experiences.
  • Communicate effectively with medical staff regarding patient needs and concerns.
  • Process patient information accurately in electronic health record systems.
  • Answer incoming calls promptly, courteously, and professionally.

Administrative Assistant

BFA Towing and Recovery
Philadelphia, PA
03.2021 - 12.2024
  • Organized and maintained digital and physical filing systems for easy access.
  • Coordinated schedules for towing services and recovery operations effectively.
  • Communicated with clients to schedule appointments and provide service updates.
  • Supported the team by ordering office supplies and maintaining inventory levels.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Dependency Court Clerk

First Judicial Court
Philadelphia, PA
02.2015 - 03.2021
  • Processed court filings and maintained accurate case records efficiently.
  • Assisted judges by preparing legal documents and managing case schedules.
  • Coordinated with attorneys to facilitate hearings and manage court calendars.
  • Prepared courtroom for sessions, ensuring all materials were organized and accessible.
  • Prepared court orders and judgments for signature.
  • Maintained court dockets and updated the disposition of cases after court hearings and trials.

Case manager

Prudential Financial Life Insurance Company
Dresher, PA
01.2005 - 02.2015
  • Managed life insurance and annuity cases from applications, ensuring all documentation and underwriting requirements were fulfilled.
  • Reviewed and verified policy documents for accuracy and compliance with Prudential's standards, and regulatory guidelines.
  • Worked cross-functionally with underwriting, compliance, and operations teams to expedite case resolution and enhance workflow efficiency.
  • Trained new team members, and supported process improvements to increase departmental productivity.
  • Maintained regular communication with clients, providing updates on case status, addressing concerns, and ensuring a positive customer experience.

Education

Licensed Realtor

Delaware County Community College
Media, PA
03-2021

Certification/EKG & Phlebotomy

American Center For Technology
Philadelphia, PA
03-1999

High School Diploma -

Abraham Lincoln High School
Philadelphia, PA
06-1998

Skills

  • Proficiency in Microsoft Suite, Outlook, Internet applications, Banner, Epic system, and CPCMS
  • Excellent customer service and communication skills
  • Able to handle multiple projects simultaneously
  • Ability to work independently or as a team member

Timeline

Access Service Associate 2

Penn Medicine
12.2024 - Current

Administrative Assistant

BFA Towing and Recovery
03.2021 - 12.2024

Dependency Court Clerk

First Judicial Court
02.2015 - 03.2021

Case manager

Prudential Financial Life Insurance Company
01.2005 - 02.2015

Licensed Realtor

Delaware County Community College

Certification/EKG & Phlebotomy

American Center For Technology

High School Diploma -

Abraham Lincoln High School

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