Ralph Bell
Roseville,MI
Summary
Dedicated professional with extensive experience at Wendy's, excelling in customer service and team leadership. Proven ability to enhance operational efficiency through effective multitasking and attention to detail. Skilled in safe food handling and inventory management, consistently achieving high customer satisfaction and maintaining a clean, organized work environment. Highly motivated and dependable.
Overview
14
14
years of professional experience
Work History
Janitor
Lipari Foods
01.2024 - 01.2025
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained floor cleaning and waxing equipment.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Cook
Champs Restaurant
11.2023 - 01.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Shift Manager
Wendy's
08.2022 - 11.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
Prep Cook
Villabella Retirement Home
12.2016 - 08.2022
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
Machine Operator
Pioneer Plastics Div
09.2015 - 10.2016
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
Crew
Wendy's
08.2010 - 09.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Edwin Denby High School
Detroit, MI06-1987
Skills
- Customer service-focused
- Floor maintenance & Mopping techniques
- Flexible schedule
- Attention to detail
- Safe food handling & Preparation
- Cleaning, organization & expertise
- Efficient multitasking & Time management
- Following instructions
- Quick-learning
- Highly motivated
- Dependable and reliable
- Inventory stocking
Timeline
Janitor
Lipari Foods
01.2024 - 01.2025
Cook
Champs Restaurant
11.2023 - 01.2024
Shift Manager
Wendy's
08.2022 - 11.2023
Prep Cook
Villabella Retirement Home
12.2016 - 08.2022
Machine Operator
Pioneer Plastics Div
09.2015 - 10.2016
Crew
Wendy's
08.2010 - 09.2015
High School Diploma -
Edwin Denby High School
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