Ralph Cole
Antioch,TN
Summary
Experienced professional seeking a position with a dynamic team dedicated to delivering the very best in client satisfaction. I excel in customer service, staff supervision and training. I am a quick study and will be able to complete any and all certifications required. In addition I am a skilled craftsman and have a background as a project manager supervising multimillion dollar projects. I am a third generation restauranteur, military veteran and skilled craftsman.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Natchez Trace Youth Academy
Waverly, TN
2023.07 - Current
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Tracked client movement on and off unit by documenting times and destinations.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Independent Insurance Agent
Humana
Mansfield, TN
2020.01 - 2024.05
- Advised clients on how best to manage risks associated with their businesses or personal lives.
- Assessed customer's risk profile and recommended appropriate insurance plans.
- Identified opportunities for cross-selling additional products or services within existing accounts.
Server
Sperry's Steakhouse
Nashville, TN
2014.02 - 2020.03
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
Lead Server
Cates Italian Garden
Bolton Landing, NY
2013.05 - 2014.01
- Worked with management to coordinate special functions and events.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
Manager
Maximo Restaurant
Sarasota, FL
2012.02 - 2013.05
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Oversaw recruitment, hiring, and onboarding processes for new employees.
Executive Chef
Lakeside Lodge and Grill
Bolton Landing, NY
2011.02 - 2012.02
- Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.
- Managed ordering, inventory levels, receiving, invoice settling, and equipment maintenance.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Executive Sous Chef
Wyndham Hotel
Princeton, NJ
2010.09 - 2011.02
- Assisted Executive Chef in creating new recipes while maintaining traditional favorites.
- Developed creative dishes that showcased seasonal ingredients while adhering to company standards.
- Coordinated and executed menu planning, recipe development and daily restaurant operations.
Executive Chef/Restaurant Owner
Blase Cafe
Sarasota, FL
1996.01 - 2010.09
- Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.
- Managed ordering, inventory levels, receiving, invoice settling, and equipment maintenance.
- Assisted in developing marketing strategies designed to increase restaurant revenue.
Education
Associate of Applied Science - Electrical Engineering
US Air Force Technical Institute
Biloxi, MS1978-03
Skills
- Excellent customer service skills
- Bilingual in Spanish
- Behavior Management
- Patient Safety Management
Certification
- CPR Certification
- Passenger Endorsement
- Non-CDL Class C
- Food Handler Certification
- School Bus Endorsement
- F Endorsement
- First Aid Certification
- ServSafe
Languages
Spanish
Professional
References
References available upon request.
Timeline
Mental Health Technician
Natchez Trace Youth Academy
2023.07 - Current
Independent Insurance Agent
Humana
2020.01 - 2024.05
Server
Sperry's Steakhouse
2014.02 - 2020.03
Lead Server
Cates Italian Garden
2013.05 - 2014.01
Manager
Maximo Restaurant
2012.02 - 2013.05
Executive Chef
Lakeside Lodge and Grill
2011.02 - 2012.02
Executive Sous Chef
Wyndham Hotel
2010.09 - 2011.02
Executive Chef/Restaurant Owner
Blase Cafe
1996.01 - 2010.09
Associate of Applied Science - Electrical Engineering
US Air Force Technical Institute