Ralph Cowart III
Siloam Springs,AR
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2022 - Current
- Planned and managed resources to consistently meet production, quality and cost goals.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served up to 65 customers per hour during peak business periods.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
STARBUCKS COFFEE COMPANY
09.2019 - 09.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Prepared Foods Team Member
Whole Foods Market Inc
08.2018 - 06.2019
- Checked in-stock product dates to verify freshness and monitored accuracy of signs and pricing
- Cut, prepared, and served salads, bowls, burritos, wraps, and pizza
- Maximized sales potential through meticulous food preparation, proper storage, and timely product rotation.
Food Service Volunteer
The Dream Center
01.2017 - 09.2017
- Delivered food to locations across Los Angeles; specifically aimed toward helping under-resourced communities and individuals experiencing homelessness
- Built and maintained close relationships with people who I was able to provide assistance to.
Cashier Supervisior
Sprouts Farmers Market
09.2015 - 12.2016
- Balanced cash drawer at beginning and end of each shift
- Provided information to customers on products or services
- Trained new retail team members in customer service and company policies.
Education
Salem High School
Salem, AR05.2015
Dream Center Leadership School
Los Angeles, CA09.2017
Skills
- Positive and Professional
- Creative Problem Solving
- Multitasking
- Relationship Building
- POS System Operation
- Microsoft Word
- Customer-Oriented
- Store Opening and Closing
- Operations Management
- Inventory Management
- Training and Mentoring
- Conflict Resolution Techniques
- Strategic Planning
- Continuous Improvement
- Goal Driven
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2022 - Current
Barista
STARBUCKS COFFEE COMPANY
09.2019 - 09.2022
Prepared Foods Team Member
Whole Foods Market Inc
08.2018 - 06.2019
Food Service Volunteer
The Dream Center
01.2017 - 09.2017
Cashier Supervisior
Sprouts Farmers Market
09.2015 - 12.2016
Salem High School
Dream Center Leadership School
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