Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ralph Devroy

Technician
Grayling,MI

Summary

Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Highly motivated [Job Title] with [Number] years of [Industry] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience

Work History

Service Manager

Usa Trailer Sales
Grayling, MI
01.2012 - Current
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Followed up with customers during and after installations to verify satisfaction.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by [Number]%.
  • Developed written plans and obtained customer consent to proceed.
  • Met with customers to discuss service needs and offer available solutions.
  • Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.

Auto Technician

Reds Auto
Mansfield Ohio, Ohio
01.2010 - 12.2011
  • Tested vehicle components and systems to identify issues.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Delegated jobs to subordinates and monitored quality of work.

Education

High School Diploma -

Peck Jr./Senior High School
Peck, MI
05.2001 -

Skills

Customer service management

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Timeline

Service Manager

Usa Trailer Sales
01.2012 - Current

Auto Technician

Reds Auto
01.2010 - 12.2011

High School Diploma -

Peck Jr./Senior High School
05.2001 -

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Ralph DevroyTechnician