RALPH E. GODFREY
Carmel Hamlet,NY
Summary
Dynamic Auto Body Shop Manager with a proven track record at Chris' Automotive Center, excelling in customer service and project management. Achieved significant revenue growth by optimizing repair processes and enhancing service offerings. Skilled in damage assessment and insurance claims management, fostering strong client relationships and mentoring technicians for improved shop performance.
Overview
31
31
years of professional experience
Work History
Auto Body Shop Manager
Chris' Automotive Center
09.2022 - 04.2023
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Expanded service offerings to include specialized repairs, attracting a wider range of clientele and increasing revenue streams.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Mentored junior technicians, providing guidance on best practices in auto body repair techniques.
- Optimized scheduling procedures for both employees and customer appointments to improve overall efficiency within the shop operations.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
Automotive Collision Technician & Tow Driver
Stan' Auto Body
01.2008 - 03.2022
- Enhanced customer satisfaction by providing timely and accurate damage assessments for collision repairs.
- Streamlined workflow with thorough documentation of repair processes, ensuring accurate record-keeping for future reference.
- Collaborated with insurance adjusters to negotiate fair prices for customers, resulting in favorable outcomes for all parties involved.
- Consistently met or exceeded company performance metrics related to turnaround times, quality of workmanship, and overall customer satisfaction ratings.
- Reduced repair times by efficiently diagnosing and addressing automotive collision issues.
- Performed fiberglass repairs on a variety of vehicles, showcasing versatility in skillset and ability to adapt to unique challenges.
- Kept up-to-date on industry trends and advances in automotive technology through ongoing training programs and certifications.
- Reassembled and replaced parts to complete body repairs.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Performed structural and non-structural repairs on variety of vehicle models.
- Adjusted and replaced doors and windows for proper fit and alignment.
Automotive Collision Technician Tow Truck Driver
Don's Automotive
11.1991 - 09.2007
- Contributed to team success by collaborating with other technicians on large-scale projects that required coordination of skills and knowledge sharing.
- Provided excellent support to fellow technicians when troubleshooting complicated issues or seeking guidance on best practices for specific tasks.
- Mentored and trained new employees, sharing valuable insights on industry protocols and best practices for successful career growth within the company.
- Enhanced customer satisfaction by providing timely and accurate damage assessments for collision repairs.
- Maintained positive relationships with parts suppliers, securing competitive pricing on materials needed for collision repairs.
- Delivered exceptional service to clients by explaining technical information about their vehicles in clear, understandable terms.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
Education
High School Diploma -
Brewster High School
Brewster, NY06-1994
Skills
- Customer service
- Project management
- Repair process optimization
- Damage assessment
- Insurance claims management
- Parts ordering
- Quality control
Timeline
Auto Body Shop Manager
Chris' Automotive Center
09.2022 - 04.2023
Automotive Collision Technician & Tow Driver
Stan' Auto Body
01.2008 - 03.2022
Automotive Collision Technician Tow Truck Driver
Don's Automotive
11.1991 - 09.2007
High School Diploma -
Brewster High School
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