Ralph Faiella
Bellmore
Summary
Dynamic sales professional with a proven track record at Great Neck Plumbing Supply, excelling in customer relationship building and upselling strategies. Achieved significant sales growth through persuasive presentations and exceptional service. Skilled in time management and financial analysis, driving operational efficiency while fostering a collaborative team environment.
Overview
8
8
years of professional experience
Work History
Salesman/Manager of Operations
Great Neck Plumbing Supply
12.2019 - Current
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Coordinated promotional events that drove significant increases in foot traffic and product sales at retail locations.
- Reduced out-of-stock occurrences through diligent monitoring and timely restocking.
- Minimized stock discrepancies by conducting periodic audits, identifying discrepancies, and promptly resolving issues with appropriate personnel.
- Contributed to a positive team environment, consistently offering support and assistance to fellow stockers in need.
- Collaborated with contractors, architects, and engineers to ensure seamless integration of plumbing systems in new construction projects.
- Enhanced decision-making capabilities by providing insightful financial analysis to senior leadership on a regular basis.
- Reduced operational costs through careful analysis of expense reports and identification of areas for potential savings.
Sales Associate
Par Funding
01.2017 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Communications
Marist College
Poughkeepsie, NY05-2017
High School Diploma -
John F Kennedy
Bellmore, NY06-2013
Skills
- Sales and marketing strategies
- Customer relationship building
- Sales strategy development
- Upselling and cross selling
- Account development
- Customer service
- Time management
- Flexibility
Timeline
Salesman/Manager of Operations
Great Neck Plumbing Supply
12.2019 - Current
Sales Associate
Par Funding
01.2017 - 11.2019
Communications
Marist College
High School Diploma -
John F Kennedy
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