Ralph Feola
Brick,NJ
Summary
I am a retail sales professional skilled in building rapport and using consultative selling techniques in order to find solutions that work best for a prospective customer while maintaining an upbeat, yet professional demeanor. I am knowledgeable about products , financing options and warranties for all products that are displayed. Experienced in merchandising products and displays to best suit the customers eyes and encourage purchases.
Overview
7
7
years of professional experience
Work History
Sales Associate
Bob's Discount Furniture
12.2023 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Product Support Associate
Bob's Discount Furniture
12.2020 - 02.2023
- Conducted product training for sales employees, ensuring consistent knowledge across the team.
- Completed cycle counts and monthly inventory.
- Assisted in building and staging products that were used on the sales floor.
- Checked packages and merchandise for damage and notified vendors.
- Loaded and unloaded materials onto and off of trucks for store stock and customer merchandise.
- Assisted customers in the loading of merchandise with exceptional quality and customer services.
- Answered customer concerns about product construction and durability.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Sales Supervisor
Spencer's Gifts
09.2018 - 01.2021
- Increased customer satisfaction by addressing and resolving guest concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively coached team members to reach weekly and monthly sales goals.
- Constructed displays and signs to promote specified products and sales promotions.
Sales Associate
Spencers Gifts
10.2017 - 09.2018
- Handled cash and credit transactions efficiently while ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained neatness of product displays and sales floor.
Education
No Degree - Accounting
Seton Hall University
South Orange, NJHigh School Diploma -
Sayreville War Memorial High School
Parlin, NJ06.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Product Sales
- Customer Needs Assessment and Listening Skills
- Payment Processing
- Consultative selling
- Visual Merchandising
- Rapport Building
Timeline
Sales Associate
Bob's Discount Furniture
12.2023 - Current
Product Support Associate
Bob's Discount Furniture
12.2020 - 02.2023
Sales Supervisor
Spencer's Gifts
09.2018 - 01.2021
Sales Associate
Spencers Gifts
10.2017 - 09.2018
No Degree - Accounting
Seton Hall University
High School Diploma -
Sayreville War Memorial High School
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