Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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Ralph Filion

Flushing

Summary

I have over 6 years of Customer service experience

Knowledgeable Staffing Coordination proficient in strategic planning and operational management. Successfully led cross-functional teams to enhance organizational efficiency and foster growth. Demonstrated expertise in problem-solving .

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate Executive Director

DIGNITY HOME CARE
07.2022 - Current
  • My duties are to staff all open cases make sure all HHA aides clock in/out
  • Also handle all issues that occur during day to day Operations of the agency taking intake calls
  • Recruit aides for staffing using social media
  • Assist in any payroll issues
  • Deal with any administration issues
  • Deal with a heavy call volume
  • Work on call after 5 pm and the weekends
  • Other duties that I have is to supervise the clinical part of the agency
  • Make sure all the nurses stay in compliance law supervise all aide In-service also all orientation for the aides

HHA/PCA Coordinator

Homewatch CareGivers
01.2021 - 07.2022
  • My Duties entails scheduling of all cases we receive from insurance companies
  • Make sure patients are getting services from all home health aides
  • Take daily attendance for all aides
  • Make sure to cover all sick calls to provide services to the patient
  • Covered all open cases in Queens and Nassau county and Suffolk county
  • Deal with a very heavy call volume // and also deal with EVV issues and APP issues
  • Also covered on-call once a month

CDPAP Coordinator

FreedomCare
08.2019 - 01.2021
  • Handles all inbound and outbound calls efficiency while providing knowledge about CDPAP and Medicaid insurance plans (MLT managed Medicaid's, eligibility codes and Epaces lots of heavy scheduling work in HHA and patient enrollment
  • Follows up with insurance plans to confirm forms are received and UAS scheduled accordingly
  • Also make sure all caregivers clock in/out on time and also place caregivers on compliance reports if there clock in/out percent is not %80 percent or higher
  • Make sure all patients are satisfied with the care during monthly check in status reviews
  • Keeping in contact with the patients insurance case manager about any developments in the patients condition or the status of the case
  • Also to provide tech support if a caregiver is having trouble using the company App / Call system
  • Assisting all caregivers with all payroll
  • Also was taking care of over 280 cases
  • Dealing with irate and very angry customers, and ensuring their needs are met
  • Also my duties require to follow -up on many compliance reports

Education

Diploma -

Aviation High School
06.1992

Skills

  • Spanish speaking
  • Excel
  • Microsoft Word
  • Outlook
  • HHA
  • Documentation
  • Case Management
  • Filing
  • Customer Service
  • Data Entry
  • Organizational Skills
  • Time Management
  • Medical Terminology
  • CDPAP
  • Hospital Experience
  • EMR Systems
  • Vital Signs
  • Medical Office Experience
  • Patient Care
  • Phlebotomy
  • Cold calling
  • Anatomy knowledge
  • Personal assistant experience
  • Home health
  • Supervising experience
  • Markerting and Sales

Certification

  • Emergency Medical Technician, 09/08, 02/14
  • CPR Certification
  • EMT Certification
  • BLS Certification

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Title: Executive Assistant Director

Languages

Spanish
Native or Bilingual

Timeline

Associate Executive Director

DIGNITY HOME CARE
07.2022 - Current

HHA/PCA Coordinator

Homewatch CareGivers
01.2021 - 07.2022

CDPAP Coordinator

FreedomCare
08.2019 - 01.2021

Diploma -

Aviation High School

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Ralph Filion