Ralph Forcine Sr

• Company Overview: This is a federal job
• Responsible for planning and conducting independent IRS office examinations.
• Advised taxpayers on their rights as defined in the examination and appeal guidelines, the actual examination procedures, and an examination of current tax and reporting responsibilities, as well as the importance and benefits of meeting future responsibilities.
• Identified issues (large, unusual, questionable) with significant tax and compliance potential to determine substantially correct tax.
• Perform proper review and analysis of evidence (written and oral) to ensure a full development of issues.
• Determined and resolved collectability issues.
• Selected and applied appropriate compliance techniques to fully develop the relevant facts to verify income, deductions, and credits.
• Used effective communications to secure cooperation during the course of the compliance process.
• Fostered good taxpayer relations through listening to taxpayers, to identify and respond to their needs.
• This is a federal job
• Supervisor: ROBERT J STEFFENS (813-302-5580)
• Okay to contact this Supervisor: Yes

• Company Overview: This is a federal job
• Used knowledge of research, fact-finding and evaluative techniques in order to perform research of customers request
• Responded to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions
• Explained what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes
• Provided customer service over the phone applying standard/procedural methods, precedents, and guidelines related to individual accounts following Internal Revenue Manual procedures
• This is a federal job
• Supervisor: Liana M Arias (904-465-5630)
• Okay to contact this Supervisor: Yes

• Managed a commercial floor maintenance company serving the Northeast Florida, South Georgia, areas.

Stripped, sealed and polished floors.

• Directed and supervised team of 15 employees in daily operations.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Tracked progress on projects and provided timely feedback to staff members.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.