RALPH HARRIS
McDonough,GA
Summary
Seasoned Manager and talented leader with over ten years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Skilled in Operations, Negotiation, Sales Management, Sales Presentations, and Sales Processes. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas needing improvement and implementing changes strategically.
Overview
14
14
years of professional experience
Work History
Operations Manager
Dena Motors
12.2020 - Current
- Processed legal documents for vehicle registrations for Georgia and out-of-state customers.
- Delivered exceptional results, getting a significant 35% increase in customer satisfaction ratings, driving brand loyalty and revenue growth
- Led hiring, onboarding, and training of new hires to fulfill business requirements
- Processed and audited incoming bank custodian files to ensure all funding
- Spearheaded finance and vendor relations initiatives to optimize cost efficiency and produce a 15% reduction in operational expenses, resulting in $500k in annual savings.
Finance Manager
Dena Motors
07.2019 - 12.2020
- Verified completeness, accuracy, and integrity of loan agreements
- Coordinated with bankers, auditors, and tax authorities to develop strong ties and good relationships
- Accelerated risk management capabilities by reducing credit losses by 10% and improving loan approval turnaround time by 30%
- Streamlined loan application procedures, facilitated access to financing options, and increased loan approval rates by 25%.
- Negotiated loan terms and conditions with customers to secure the best deal.
- Proactively identified solutions for customers experiencing credit issues.
Area Sales Manager
United Auto Credit Corp
11.2017 - 06.2019
- Elevated team productivity using practical training and motivational strategies
- Implemented data-driven lead-scoring system that increased sales team efficiency by 30%
- Customized CRM at frequent intervals to support accurate records management
- Spearheaded initiatives to improve dealer retention, resulting in a 35% average dealer retention rate.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territories.
Area Sales Manager
Westlake Financial Services
09.2015 - 11.2017
- Strengthened sales processes and introduced a CRM system, resulting in a 15% increase in revenue per dealership
- Analyzed untapped market segments, resulting in a 20% customer base expansion
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Achieved established KPI for company, regional team, and individual performance through teamwork and focus on customers
- Reported sales activity, generated quotations and proposals, and maintained customer contact database to achieve sales objectives and quota.
Sales Manager
Five Star Automotive Group
11.2009 - 09.2015
- Streamlined sales by 25% and increased vehicle sales from 250 to over six hundred
- Optimized fund-clearing processes, significantly reduced clearing time, and achieved daily clearance rate of over $2M
- Developed and maintained relationships with customers, lenders, and other third parties.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
Bachelor of Science - Business Administration, Finance
Capella University
Minneapolis, MNAssociate of Arts - Business Administration
American Intercontinental University
Atlanta, GA04.2004
Skills
- Financial Management
- Operations Management
- Logistics Oversight
- Administrative Management
- Team Leadership
- Client Account Management
- Organizational Structuring
- Business Leadership
- Production
- Incidents Management
- P&L Management
- Document Control
- Contract Review and Recommendations
- Supply Chain Distribution
- Contract Administration
- Expense Reports
- Operations Oversight
- Negotiation
- Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Operations Manager
Dena Motors
12.2020 - Current
Finance Manager
Dena Motors
07.2019 - 12.2020
Area Sales Manager
United Auto Credit Corp
11.2017 - 06.2019
Area Sales Manager
Westlake Financial Services
09.2015 - 11.2017
Sales Manager
Five Star Automotive Group
11.2009 - 09.2015
Bachelor of Science - Business Administration, Finance
Capella University
Associate of Arts - Business Administration
American Intercontinental University
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