Summary
Overview
Work History
Education
Skills
Language Skills:
Timeline
Generic

Ralph Hernandez

Helotes

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

Clerk II Front end

CVS Caremark
11.2019 - Current
  • Implemented workflow improvements that enhanced operational efficiency and reduced error rates.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Collaborated with management to identify areas for process enhancements, resulting in increased productivity across departments.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Improved office efficiency by digitizing paper files and organizing digital records.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Input data into spreadsheets and databases.
  • HIPAA compliant

Medical Assistant

W. Brent Gillespie, D.P.M
09.2015 - 11.2019
  • Assisted with patient intake and medical history documentation, ensuring accuracy and compliance.
  • Coordinated appointment scheduling, optimizing office workflow and enhancing patient access.
  • Maintained inventory of medical supplies and equipment, reducing costs through efficient management.
  • Supported physicians during examinations and procedures, improving patient comfort and care quality.
  • Educated patients on treatment plans and post-care instructions, fostering understanding and adherence.
  • Implemented electronic health record updates, streamlining information retrieval for improved efficiency.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • HIPAA compliant

Box, Usher, and Lead

Santiko’s Silverado 16
01.2015 - 07.2015
  • Managed guest seating arrangements to optimize audience flow and enhance overall event experience.
  • Provided clear directions and assistance to patrons, ensuring compliance with venue policies and procedures.
  • Monitored crowd behavior to maintain safety standards and promptly addressed any issues or concerns.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Directed ticket holders to seats and facility locations.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Sold admission, processed payments, and issued tickets.
  • Maintained clean and organized venue to create pleasant experience for guests.

Education

A.A.S. - Information Technology-Microsoft

Hallmark University
San Antonio, TX
06.2018

Skills

  • Proficient with Microsoft Word, Power point, and Outlook
  • Database entry
  • Prioritization
  • Database management
  • Multitasking
  • Peer relationships
  • Confidentiality
  • Flexible and adaptable
  • Organizational skills
  • Data entry

Language Skills:

Bilingual: English and Tagalog

Timeline

Clerk II Front end

CVS Caremark
11.2019 - Current

Medical Assistant

W. Brent Gillespie, D.P.M
09.2015 - 11.2019

Box, Usher, and Lead

Santiko’s Silverado 16
01.2015 - 07.2015

A.A.S. - Information Technology-Microsoft

Hallmark University

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