Ralph Jacques JR
BRADENTON,FL
Summary
Proven leader in optimizing production workflows and enhancing team efficiency, notably at Etco Inc. Leveraged lean manufacturing knowledge and exceptional communication skills to improve equipment effectiveness and foster a collaborative environment. Achieved significant quality and productivity gains, demonstrating adaptability and a commitment to excellence without exceeding a 10% downtime reduction.
Overview
23
23
years of professional experience
Work History
Setup Operator
Etco Inc.
Bradenton, FL
10.2008 - Current
- Reduced machine downtime through timely troubleshooting and problem-solving techniques.
- Assisted engineers in the development of new equipment setups, testing prototypes for efficiency and accuracy.
- Increased overall equipment effectiveness by performing regular preventative maintenance tasks according to schedule.
- Established strong rapport with colleagues, fostering a positive work environment that encouraged teamwork and collaboration.
- Regularly inspected machinery for wear and tear, initiating repairs when needed to extend equipment lifespan.
- Implemented lean manufacturing principles to optimize workflow and minimize waste in the production process.
- Improved production efficiency by optimizing machine settings and conducting regular maintenance checks.
- Contributed to continuous improvement initiatives, providing valuable insights based on hands-on experience with equipment and processes.
- Enhanced product quality by closely monitoring production processes and making necessary adjustments.
- Coordinated with maintenance teams to address equipment concerns and ensure minimal disruption to production schedules.
- Served as a mentor to junior operators, sharing knowledge of best practices for efficient machine setup procedures.
- Ensured timely completion of projects by coordinating with supervisors and adjusting schedules as needed.
- Worked closely with quality control team members, helping identify areas for improvement within the production process for better output results.
- Developed comprehensive training materials for new operators, ensuring smooth onboarding and reduced learning curve.
- Participated in routine safety drills, reinforcing proper emergency response protocols among team members.
- Collaborated with cross-functional teams to streamline setup procedures and increase overall productivity.
- Maintained detailed records of setup procedures, documenting any changes or modifications made during operation for future reference.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Assembled products according to changing daily work orders and specific customer needs.
- Collaborated with other departments to optimize production workflows.
- Adjusted machines to increase productivity for runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Performed general equipment maintenance and repair to minimize downtime.
- Prepared reports and technical documentation of day-to-day production processes.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Reviewed production schedules and streamlined processes.
Store Manager
Town Fair Tire
Warwick, RI
06.2001 - 06.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed and implemented successful staff incentive programs to motivate employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
General - General
Pilgrim High School
Warwick, RI06.1998
Skills
- Lean Manufacturing Knowledge
- Strong Communication Skills
- Quality control inspection
- Stress Tolerance
- Precision measurement
- Machine operation expertise
- Equipment Setup Proficiency
- Statistical Process Control Understanding
- Positive Attitude
- Teamwork and Communication
- Strong Work Ethic
- Good Communication
- Teamwork and Coordination
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Following Instructions
- Multitasking
- Punctual and Reliable
- Worksite safety
- Picking and Packing
- Multitasking Abilities
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Machine Operation
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Warehouse Operations
- Inventory and Stocking
- Quality Inspection
- Forklift Operation
- Pallet Jacks
- Self Motivation
- Quality Inspections and Reporting
- Machine Setup and Shutdown
- Product Assembly
- Professionalism
- Goal Setting
- Blueprint Reading
- Parts Assembly
- OSHA Guidelines
- Measuring Tools
Timeline
Setup Operator
Etco Inc.
10.2008 - Current
Store Manager
Town Fair Tire
06.2001 - 06.2008
General - General
Pilgrim High School