Ralph JaLynn
Summary
Seasoned Customer Associate with five years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
4
4
years of professional experience
Work History
Head Cashier Supervisor
Splash Down Water Park
05.2019 - 09.2023
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Made daily deposits.
-
Cashier
Food Lion Grocery
11.2020 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Cashier
Jimmy T's Soft Serve
02.2022 - 09.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Associate
Chinn Fitness And Aquatic Center
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Education
High School Diploma -
Woodbridge Senior High School
Woodbridge, VA06.2022
Skills
- Account Management
- Inbound and Outbound Calling
- Preparation of Demonstrations
- Customer Service and Assistance
- Customer Service
- MS Office Proficiency
- Exceptional Communicator
- Safety Regulations
- Customer Relationship Management
- Closing Sales
- Merchandise Upselling
- Guest Services
- Problem Resolution
- Verbal Communication
- Refunds and Exchanges
- Refund Processing
- Employee Management
- Hospitality and Accommodation
reading and writing
I love to read and write for fun.
Timeline
Customer Service Associate
Chinn Fitness And Aquatic Center
08.2023 - Current
Customer Service Cashier
Jimmy T's Soft Serve
02.2022 - 09.2023
Cashier
Food Lion Grocery
11.2020 - 02.2022
Head Cashier Supervisor
Splash Down Water Park
05.2019 - 09.2023
High School Diploma -
Woodbridge Senior High School
Similar Profiles
Katelyn SanchezKatelyn Sanchez
Lifeguard Crewleader at Splash Island Water ParkLifeguard Crewleader at Splash Island Water Park
Arianna HopkinsArianna Hopkins
Life Gaurd at Splash City Water ParkLife Gaurd at Splash City Water Park
Ana Laura Santana FonsecaAna Laura Santana Fonseca
Housekeeper at Splash Harbour Water ParkHousekeeper at Splash Harbour Water Park
Raveen GrimesRaveen Grimes
Head Cashier Supervisor at Sprouts Farmer MarketHead Cashier Supervisor at Sprouts Farmer Market
Jocelyn CuevasJocelyn Cuevas
Head Cashier Supervisor at Sprouts Farmers Market Inc, GroceryHead Cashier Supervisor at Sprouts Farmers Market Inc, Grocery