Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ralph Lao

Queens,NY

Summary

Dynamic professional with a proven track record at Lao Properties, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective conflict resolution and improved operational efficiency. Skilled in financial management, successfully controlling costs while fostering a collaborative company culture. Committed to driving results and achieving departmental goals.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Deconfliction Manager

Lao Properties
05.2008 - 07.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.

Sales Manager

Tradition Fine Jewelers
02.2002 - 04.2008
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Expanded market share by identifying and penetrating untapped markets.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.

Mortgage and Real Estate Sales Officer

Mortgage Concepts
01.1998 - 02.2005
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Researched target market and identified customers' unique needs to suggest suitable products.
  • Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.

Sales Manager

Robbins Brothers Fine Jewelers
11.1996 - 03.2002
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Actor

The Wonder Years Television Show
05.1988 - 05.1993
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Managed time to arrive on set when required to not delay rehearsals and shows.
  • Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.
  • Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
  • Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
  • Utilized effective time-management strategies to balance concurrent acting projects without compromising commitment or quality of work.
  • Performed alongside various well-known actors and actresses.

Education

General Gemologist - Diamontology/ Gemology

Gemological Institute of America
Carlsbad Ca
11-1999

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Shift scheduling
  • Sales techniques
  • Conflict resolution
  • Sales management
  • Performance evaluations
  • Business administration
  • Marketing
  • Negotiation
  • Financial management
  • Expense tracking
  • Contract management
  • Risk management

Certification

CA Real Estate and Mortgage Sales License

Certified General Gemologist

Hippa Certified

Timeline

Deconfliction Manager

Lao Properties
05.2008 - 07.2025

Sales Manager

Tradition Fine Jewelers
02.2002 - 04.2008

Mortgage and Real Estate Sales Officer

Mortgage Concepts
01.1998 - 02.2005

Sales Manager

Robbins Brothers Fine Jewelers
11.1996 - 03.2002

Actor

The Wonder Years Television Show
05.1988 - 05.1993

General Gemologist - Diamontology/ Gemology

Gemological Institute of America

Similar Profiles

CREATE PROFILE
Ralph Lao