Ralph Leon
West Palm Beach,Florida
Summary
Highly motivated and results-oriented with experience in managing residential property's day-to-day operations and administration. Skilled in customer relations, maintenance coordination, and budget management. Strong interpersonal and communication skills with a demonstrated ability to maintain positive relationships with residents, vendors, and colleagues. Proven track record of achieving high customer satisfaction, and cost savings through effective management strategies. Eager to bring my expertise to a dynamic team. Also looking to contribute and to continue learning for the success of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Sai Property Management
02.2024 - Current
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed security deposit refunds.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Assistant Property Manager/Admin
Castle Group
08.2022 - 11.2023
- Responded to resident inquiries requests, and complaints, ensuring timely and effective resolution to maintain high satisfaction levels
- Handled the review of Arc applications, community violations, clubhouse rentals, and tenant applications and Helped new residents in allocating personal information into our systems.
- Assumed the role of the on-site supervisor in the absence of the community manager, delegating daily work and coordinating maintenance tasks
- Conducted regular property inspections to identify maintenance and repair needs and coordinated with maintenance staff to ensure prompt resolution
- Assisted in preparing property budgets, financial statements, and reports, monitoring expenses, and recommending cost-saving measures
- Coding and processing vendor invoices, checks, and refunds
- Conducted reviews of resident files and accounting records, identifying unpaid or late fees, communicating with residents regarding outstanding balances, and implementing procedures to collect delinquencies and maximize revenue
Aircraft Lead Agent
Delta Air Lines
02.2017 - 06.2020
- Accountable for logging correct weight and balance, on-time departures as well as overseeing safety, security, and customer service delivery
- Positioned and towed aircraft from remote locations of the airport to designated areas for operation
- Coordinated ground crew activities to complete objectives on schedule
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays
- Maintained the safety and security of the ramp at all times and complied with safety procedures and station policies
- Monitored customer safety during boarding, deplaning, and assisting customers in a friendly and courteous manner.
Education
Business Administration -
Devry University
New York, NY04.2024
Regents diploma -
Transit Tech Career And Technical Education
Brooklyn, NY06.2015
Skills
- Customer service
- Computer literacy
- Communication skills
- Microsoft Office
- Organizational skills
- Quickbooks
- Data entry
- Microsoft Outlook
- Bilingual
Certification
Florida CAM License
Languages
English
Creole
Timeline
Assistant Property Manager
Sai Property Management
02.2024 - Current
Assistant Property Manager/Admin
Castle Group
08.2022 - 11.2023
Aircraft Lead Agent
Delta Air Lines
02.2017 - 06.2020
Business Administration -
Devry University
Regents diploma -
Transit Tech Career And Technical Education
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