Samuel Martinez III
Summary
Organized and hardworking Health Services Assistant with proven track record of partnering with clinicians, nurses and fellow professionals to produce quality service and increase business. Collaborative team player adept in developing innovative performance solutions that streamline work and improve customer satisfaction. Driven, professional and dedicated to improving patient experiences. Known for having exemplary communication skills and exceptional work ethic.
Overview
21
21
years of professional experience
Work History
Business Development Manager
Haven Hospice
06.2023 - Current
- Established relationships with key decision-makers within hospitals, SNFs, LTC facilities, LTAC and Oncology/Medical clinics to promote growth.
- Generated new business with marketing initiatives and strategic plans.
- Achieved referral goals by cultivating and securing new client relationships.
- Coordinated patient discharge planning and follow-up care.
- Facilitated family meetings to discuss patient care plans.
- Developed partnerships with community organizations to expand services and referrals.
- Worked with and provided Hospice education to medical teams, patients and families to implement effective discharge plans
Hospice Health Services Assistant
Presbyterian Hospital
10.2018 - Current
- Managed team schedule and workflow between jobs.
- Recruited, oriented and trained healthcare staff members.
- Collaborated with physicians, nurses, patients and their families to facilitate smooth transition from inpatient care to hospice at home or facility.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Facilitated hospice care services for elderly and disabled patients.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies and fulfill patient discharge needs in timely manner.
- Advocated for and strived to protect health, safety and rights of patient.
Scheduling Coordinator
Presbyterian Hospital
07.2016 - 10.2018
- Scheduled Home Healthcare visits and admissions for 20 field nurses
- Developed strong working relationships with management and nursing team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate Home Healthcare Nurse schedules.
- Completed incoming patient referrals with insurance information and patient need to determine eligibility and schedule needed services.
- Worked closely with management and nurses to manage caseloads and productivity goals
- Created and implemented spreadsheets and new processes to streamline data and manage increases in customer volume.
- Answered incoming calls from clients, staff and other hospital departments, initiated triage processes to determine actions needed to meet their needs.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients/staff, recordkeeping and data entry for increased efficiency.
- Maintained field nurses schedules to ensure accurate information regarding staff availability for day and managed weekend/holiday schedules to ensure sufficient coverage was sustained
Admissions Coordinator
Ambercare Home Health And Hospice
04.2014 - 07.2016
- Strengthened admissions operations by streamlining processes to capitalize on obtaining new customers.
- Collected, sorted and reviewed referral information and produced timely turnaround for home health nd hospice admissions.
- Orchestrated health fairs and functions to enhance agency awareness and highlight services to attract new business.
- Provided excellent customer service and sales information to potential clientele. Doubled agency's Las Cruces census in 6 mos. Also increased Albuquerque agency census by 25% in 6 mos.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Patient Referral Coordinator
CareCentrix
02.2009 - 08.2014
- Established rapport and relationships with clients and external partners to cross-train and support staff.
- Acted as main point of contact for pati, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Processed home health, hospice and home infusion referrals for multiple insurance companies for local and surrounding areas, including Tampa and Phoenix.
- Became proficient at obtaining necessary information, identifying customers' needs and assisting agency to meet those needs.
Licensed Realtor
The Source Realty
03.2003 - 06.2009
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Compared properties with similarly sold properties to determine competitive market prices.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Wrote contracts to outline sales and purchases of properties.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Handled day-to-day happenings of office to consistently grow client base and increase revenue.
- Developed marketing strategy to attract & retain clients
Education
No Degree - Completed 3 Yrs of Active Duty Service
Unites States Air Force
Ramstein, Germany01.1993
High School Diploma -
Vaughn High School
Vaughn, NM05.1988
Skills
- Exceptional network development skills
- Sales expertise
- Proven revenue generation
- Professional telephone demeanor
- Proficient at patient and family advocacy
- Experience in assisting with treatment planning services and education
- Skilled written and verbal communication
- Exceptional relationship building skills
- Active Listening
- Dependable and Responsible
- Excellent communication skills with patients, families, physicians and coworkers
Timeline
Business Development Manager
Haven Hospice
06.2023 - Current
Hospice Health Services Assistant
Presbyterian Hospital
10.2018 - Current
Scheduling Coordinator
Presbyterian Hospital
07.2016 - 10.2018
Admissions Coordinator
Ambercare Home Health And Hospice
04.2014 - 07.2016
Patient Referral Coordinator
CareCentrix
02.2009 - 08.2014
Licensed Realtor
The Source Realty
03.2003 - 06.2009
No Degree - Completed 3 Yrs of Active Duty Service
Unites States Air Force
High School Diploma -
Vaughn High School
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