Ralph Mills
Kingston,NY
Summary
Radar repair technician and classroom instructor; USAF, 1968 - 1972.
30 Years (28 as general manager) experience in fuel oil (home heating oil) distribution business with delivery, repair, and customer service departments.
Implemented computerized dispatching and management software.
Developed targeted advertising and marketing programs. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
42
42
years of professional experience
Work History
General Manager
Abbott & Mills Fuel Oil
08.1977 - 05.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Reversed annual customer losses by implementing sales and marketing initiative.
- Planned and oversaw acquisition of competing company, resulting in 30% increase in our customer base.
- Developed sales & marketing dept. to address historic yearly loss of customer base.
Service and Delivery Dispatcher
Abbott & Mills Oil Company
06.1976 - 08.1977
- Communicated with customers daily about freight movements and delivery timetables.
- Conducted geographical location spotting and map reading to support fleet personnel.
- Tracked purchase orders and approved vendor invoices for outside services.
- Coordinated pickups and deliveries across service area.
- Dispatched calls for emergency and routine driver call outs.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Handled incoming calls and emails from customers regarding issues with deliveries
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated driver dispatch to accomplish daily delivery requirements
Oil Burner/A/C Service Technician Trainee
Abbott & Mills Oil Company
05.1975 - 08.1977
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components and wiring.
- Worked on both home and business units for maintenance, repairs and new installations.
- Repaired or replaced defective equipment, components or wiring.
- Used technical skills, tools and techniques like soldering to repair parts.
Mechanic/ Tow Truck Driver
John's Shell /Mall Motors
06.1973 - 05.1975
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Responded to emergency calls for Tow truck service on NY State Thruway.
Education
Bachelor of Science - Business Administration And Management
State University Albany, NY
Albany, NY06.1973
Skills
- Supplier Monitoring
- Department Oversight
- Problem Anticipation and Resolution
- Management Training
- Administrative Management
- Finance and Accounting Oversight
- Records Organization and Management
- Sales Promotion
- Sales Tracking
- Human Resources Oversight
- Budget development
- Coaching and mentoring
Additional Information
Captained a 42' sailboat in the North East Caribbean for 5 1/2 years.
Timeline
General Manager
Abbott & Mills Fuel Oil
08.1977 - 05.2015
Service and Delivery Dispatcher
Abbott & Mills Oil Company
06.1976 - 08.1977
Oil Burner/A/C Service Technician Trainee
Abbott & Mills Oil Company
05.1975 - 08.1977
Mechanic/ Tow Truck Driver
John's Shell /Mall Motors
06.1973 - 05.1975
Bachelor of Science - Business Administration And Management
State University Albany, NY
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