Summary
Overview
Work History
Education
Skills
Timeline
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Ralph Montgomery

Locke

Summary

Versatile professional with a proven track record in customer service and small business operations, notably at College Town Cab. Skilled in enhancing customer satisfaction and safety, demonstrated through efficient route optimization and fostering positive environments. Excelled in training and mentoring teams, driving operational improvements and client relations. Achieved significant repeat business through exceptional service and reliability.

Knowledgeable [Desired Position] with in-depth understanding of urban navigation and customer service excellence. Proven track record of ensuring timely and safe transportation for passengers, enhancing overall customer satisfaction. Demonstrated proficiency in route planning and adaptability to changing traffic conditions.

Experienced with navigating complex city routes and ensuring superior passenger experiences. Utilizes advanced problem-solving skills to adapt to traffic changes and minimize delays. Track record of maintaining vehicle condition and following safety protocols.

Professional driver with strong experience in passenger transportation. Expertise in navigation, safe driving practices, and customer service. Reliable team player with focus on adapting to changing needs and ensuring passenger satisfaction. Known for punctuality, effective communication, and maintaining high standards.

Overview

46
46
years of professional experience

Work History

Taxi Cab Driver

College Town Cab
09.2018 - 05.2024
  • Arrived on time to customer appointments.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Executed precise navigation using GPS systems to optimize routes and minimize travel time.
  • Assisted passengers with loading/unloading luggage, accommodating special needs and requests with professionalism.
  • Calculated rides costs, received money, and returned change.
  • Navigated extensive road networks skillfully to reach destinations swiftly while avoiding congested routes.
  • Handled cash transactions efficiently, providing accurate change when necessary and maintaining a balanced cash drawer at all times.
  • Promoted passenger safety by adhering to traffic regulations and defensive driving techniques.

School Bus Driver

Dryden Central School
03.1998 - 01.2003
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.

Owner/Supervisor of Dairy Farm

Self-employeed
04.1978 - 03.1998
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Education

High School Diploma -

Groton Central District
Groton, NY
06-1977

Skills

  • Customer service focus
  • Dependable and reliable
  • Customer relations
  • Training and mentoring
  • Punctuality
  • Small business operations
  • Safety-focused
  • Client service

Timeline

Taxi Cab Driver

College Town Cab
09.2018 - 05.2024

School Bus Driver

Dryden Central School
03.1998 - 01.2003

Owner/Supervisor of Dairy Farm

Self-employeed
04.1978 - 03.1998

High School Diploma -

Groton Central District

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Ralph Montgomery