Ralph Muniz
Waco,TX
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Toasted Yolk Cafe. Proven ability to enhance guest experiences through suggestive selling and effective communication. Recognized for increasing sales and fostering repeat business by building rapport with customers while maintaining high cleanliness standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Toasted Yolk Cafe
03.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge, recommending food and beverage pairings.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Processed customer payments accurately using POS systems.
- Adapted to changing priorities during peak service hours effectively.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
- Streamlined order-taking process to minimize wait times for diners.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server Trainer
Heitmiller Steakhouse
12.2024 - Current
- Trained new servers on menu knowledge and customer service standards.
- Developed and implemented training materials to enhance service efficiency.
- Ensured consistent adherence to health and safety protocols among staff.
- Provided ongoing support and feedback to improve server performance.
- Assisted in scheduling training sessions for incoming staff members.
- Collaborated with management to refine training processes based on feedback.
- Conducted role-playing scenarios to enhance team communication skills.
- Provided exceptional customer service to enhance dining experiences and ensure guest satisfaction.
- Managed daily food and beverage orders efficiently, maintaining a smooth workflow in high-pressure environments.
- Maintained cleanliness and organization of dining areas to create inviting atmospheres for patrons.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Streamlined order-taking process to minimize wait times for diners.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bar Server
El Conquistador Bar Restaurant
10.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in preparing and serving beverages efficiently during peak hours.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Collaborated with team members to enhance overall dining experience for guests.
- Demonstrated knowledge of drink recipes and menu items to educate customers effectively.
- Adapted to changing demands and high-pressure situations while maintaining composure.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Answered customers' questions, recommended items, and recorded order information.
Server
El Ranchito Restaurant
09.2021 - 08.2024
- Trained new team members on service protocols and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Managed inventory of dining supplies to prevent shortages during service.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge, recommending food and beverage pairings.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Processed customer payments accurately using POS systems.
- Adapted to changing priorities during peak service hours effectively.
Direct Marketing Sales Representative
Golden Outlook
11.2019 - 06.2024
- Developed targeted marketing campaigns to increase customer engagement and drive sales growth.
- Analyzed market trends and consumer behavior to refine marketing strategies and optimize outreach efforts.
- Collaborated with cross-functional teams to design promotional materials that align with brand messaging.
- Trained and mentored junior sales representatives on effective communication techniques and product knowledge.
- Managed customer relationships through regular follow-ups, ensuring satisfaction and fostering loyalty.
- Coordinated logistics for direct marketing events, increasing brand visibility and expanding customer base.
- Enhanced customer retention by providing exceptional service and personalized solutions.
- Cultivated a positive work culture among team members through open communication and mutual support during challenging periods or high-pressure situations.
- Exceeded quarterly quota by consistently implementing effective direct marketing strategies.
- Expanded the company''s market presence by conducting thorough research on industry trends and competitor performance.
Education
High School Diploma -
Santa Rosa High School
Santa RosaSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Team collaboration
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Suggestive selling
- Alcohol awareness
- Beverage preparation
- Drink preparation techniques
- Sales expertise
- Classic cocktails
- Staff management
- Health codes compliance
- Changing beer kegs
- Creative mixology
- Aloha POS
- Ordering procedures
- Garnishing drinks
- Preparing garnishes
- Fluency in spanish
- Anticipating guest needs
- Identification verification
- Able to stand 12 hours
Certification
TABC
Food Handlers
Languages
Spanish
Native or Bilingual
Timeline
Server
Toasted Yolk Cafe
03.2025 - Current
Server Trainer
Heitmiller Steakhouse
12.2024 - Current
Bar Server
El Conquistador Bar Restaurant
10.2024 - Current
Server
El Ranchito Restaurant
09.2021 - 08.2024
Direct Marketing Sales Representative
Golden Outlook
11.2019 - 06.2024
High School Diploma -
Santa Rosa High School