Ralph Murphy

Results-driven customer service and brand marketing professional with over 15 years of experience in telephone customer service and sales and developing and implementing successful marketing strategies that enhance brand awareness and customer satisfaction. Skilled in De-escalation techniques while maintaining outstanding customer service and accomplishing organizational objectives. Flexible team player who prospers in a fast-paced work environment. Strong multi-tasking skills, Performance driver, and results-oriented. Highly critical thinker with practical research skills. Able to work independently and in a group setting. Identify areas of opportunity and provide feedback and support. Able to make sound decisions and recommendations. Able to motivate others to achieve goals with the ability to diffuse and resolve escalated situations. Quickly build rapport with people and understand their needs.