Ralph Nannola

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proved successful working within tight deadlines and a fast-paced environment.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Self-motivated, with a strong sense of personal responsibility.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Demonstrated leadership skills in managing projects from concept to completion.
• Worked flexible hours across night, weekend, and holiday shifts.
• Resolved problems, improved operations and provided exceptional service.
• Excellent communication skills, both verbal and written.
• Applied effective time management techniques to meet tight deadlines.
• Delivered services to customer locations within specific timeframes.
• Passionate about learning and committed to continual improvement.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Managed time efficiently in order to complete all tasks within deadlines.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to learn quickly and adapt to new situations.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with others.
• Strengthened communication skills through regular interactions with others.
• Gained strong leadership skills by managing projects from start to finish.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Applied program to monitor agency services and identify opportunities to measure actions.
• Expanded client base through effective networking, relationship management, and referrals.
• Supervised all agency activities to promote proper planning, coordination and organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
• Achieved consistent growth in annual sales by developing a thorough understanding of market trends and customer needs.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Delivered exceptional client service, consistently meeting or exceeding expectations to foster long-term relationships.

Attended seminars, conferences and organizational activities to maintain management expertise.

• Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
• Managed financial aspects of the agency including budgeting, forecasting, expense control, and revenue generation for sustained profitability.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Recruited, hired, and developed top candidates for open vacancies and retained staff using consistent mentoring and positive feedback.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Created annual budgets and monthly expenditure reports for different offices and departments.
• Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
• Designed strategic marketing and advertising campaigns to enhance agency development in market.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Implemented cutting-edge technology solutions to optimize internal operations and enhance the overall client experience.
• Trained and motivated employees to perform daily business functions.
• Prepared bank deposits and handled business sales, , and transaction reports.
• Improved operational efficiency with streamlined processes and cost-saving measures for enhanced profitability.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Interacted well with customers to build connections and nurture relationships.
• Managed budgeting, and payroll.
• Prepared annual budgets .
• Worked with marketing teams to create print and online advertisements to bring in new customers.
• Built a high-performing team through targeted recruitment, comprehensive training, and ongoing professional development.
• Secured new partnerships by cultivating relationships with key industry players and presenting competitive agency offerings.
• Assisted in recruiting, hiring and training of team members.
• Balanced multiple priorities effectively as both an insurance producer responsible for generating sales and a business owner in charge of managing the overall agency operations.
• Approved staff hiring, termination, promotions and department transfers.
• Fostered strong relationships with carriers to ensure access to competitive products that met clients.
• Maintained personnel files and regularly conducted audits to verify accuracy of information.
• Enhanced agency reputation by maintaining the highest standards of professionalism, integrity, and ethical conduct in all business dealings.
• Self-motivated, with a strong sense of personal responsibility.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Applied effective time management techniques to meet tight deadlines.
• Oversaw day-to-day production and growth of agency, turning over more than 15% per year through consistent supervision and dedicated partnerships.
• Managed acquisition of other agencies, over 20 purchased .