Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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RALPH-OLIVIER ABELARD

Atlanta,GA

Summary

Grounded in organizational skills & discipline with a proven record of exceeding sales targets and driving customer service excellence. A natural leader through an intensive background as a high-level athlete. Experience in independent and team environments allowing value through leadership, communication, and a transfer of a success-oriented mindset. Quick on feet and reliable in everything. Hard-working individual passionate about providing exceptional experiences with every interaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Success Lead

Verizon
03.2022 - Current
  • Ranked 26th in entire company for sale
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Played instrumental role in customer retention by working with operational teams for proper resolution of service issues.
  • Thorough understanding of Key Performance Indicators (KPIs) and ensured team surpassed metrics on standard basis by 30% bi-weekly.
  • Serve as subject matter expert for product information, selling and objection scripts, and other key items for succeeding in role.
  • Surpassed call quota per day by 20%, and upsold 90% of calls per day while helping customers with technical issues.
  • Increased customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Manager

Tru Green
11.2018 - 03.2022
  • Grew sales and boosted profits, ranked as 5-star service provider by applying proactive management strategies and enhancing sales training.
  • Optimized training by accelerating new-hire to first-sale onboarding process by 1 week.
  • Coached employees in successful selling methods for smooth sales processes and to overcome objections.
  • Coached employees in successful selling methods for smooth sales processes and to overcome objections
  • Improved new-hire retention by facilitating regular feedback sessions
  • Live coaching employees to deliver high customer satisfaction and customer retention
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Conducted team meetings to reinforce goals, metrics, and objectives to set clear expectations.

Certified Loan Signing Agent

Independent Contractor
12.2017 - 11.2018
  • Executed 40+ notarization of mortgage, refinancing, and real estate transactions per month
  • Managed all communication to clients, as well as being flexible in scheduling appointments.
  • Entrusted with hundreds of pages of sensitive and private borrower information keeping lawful integrity of banks, mortgages, and borrowers.
  • Organized expenses and maintained month-to-month accounting and payroll logs leveraging knowledge of Microsoft & Google tools.
  • Verified income documents from clients and assessed suitable solutions.

Acquisition Expert

Dynamic Capital
07.2015 - 12.2017
  • Qualifying clients through a sales and onboarding process
  • Working with a team to ensure client closes
  • Helping small to medium-sized businesses learn about low-interest rate funding.
  • Created and maintained precise and accurate models, charts and reports.
  • Consolidated financial data and materials for key leadership meetings.
  • Presented results of financial analyses to clients verbally and in written form.

Education

Associate - Business Management

Broward College

Bachelors - Business Administration

Florida International University
Miami, Fl

Skills

  • Employee Coaching and Motivation
  • Leading Team Meetings
  • Sales Management and Operations
  • Exceeding Quotas and Goals
  • Commission Sales
  • Inside and Outside Closing Sales
  • Lead Prospecting
  • Salesforce Software
  • Independent Work Experience
  • Intrinsic Motivation & Continual Learning
  • Emotional Intelligence
  • Critical Thinking
  • Customer Service & Client Experience Focused
  • Coachable, Flexible, & Adaptable

Certification

  • CNP - Certified Notary Public (MD)

Languages

French
Native or Bilingual

Timeline

Customer Success Lead

Verizon
03.2022 - Current

Sales Manager

Tru Green
11.2018 - 03.2022

Certified Loan Signing Agent

Independent Contractor
12.2017 - 11.2018

Acquisition Expert

Dynamic Capital
07.2015 - 12.2017

Associate - Business Management

Broward College

Bachelors - Business Administration

Florida International University

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RALPH-OLIVIER ABELARD