Ralph Perez
Vero Beach,FL
Summary
Results-driven Operations Manager and team leader with over a twenty years of experience in optimizing processes and leading high-performing teams. Skilled in problem-solving, decision-making, and training, contributing to increased efficiency and profitability in retail environments. Operations/Product Manager with a proven track record of using data-driven decision-making to enhance organizational efficiency and support large-scale business goals.
Overview
16
16
years of professional experience
Work History
Barista & Customer Service Associate
Starbucks
Vero Beach, FL
11.2021 - 12.2025
- Prepared and served high-quality beverages in fast-paced environment.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Maintained cleanliness and organization of work area to ensure compliance with health regulations.
- Operated espresso machines and other equipment efficiently to meet customer demand.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Operations Manager
Nike Factory Store
Vero Beach, FL
10.2009 - 01.2021
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Led team in executing daily operations, ensuring adherence to company policies and standards.
- Developed training programs to improve staff performance and operational efficiency.
- Implemented cost-saving initiatives that improved overall profitability of store operations.
- Analyzed sales data to identify trends, driving strategic decisions for inventory replenishment.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL05-2001
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Customer service
- Operations management
- Team leadership
- Problem-solving
- Decision-making
- Project management
Affiliations
Scouting Leader — Scouting America | 2021–Present
- Led and mentored youth in outdoor skills, teamwork, and leadership development
- Organized activities and ensured safety during meetings and events
- Supported planning of community service projects
Languages
English
Native or Bilingual
Portuguese
Professional Working
Spanish
Professional Working
Timeline
Barista & Customer Service Associate
Starbucks
11.2021 - 12.2025
Operations Manager
Nike Factory Store
10.2009 - 01.2021
Associate of Science - Business Administration And Management
Valencia College