RALPH POLK Jr.
Canal Winchester,OH
Summary
Dynamic Collection Supervisor with a proven track record at Linebarger Goggan Blair & Sampson, adept at enhancing collection efficiency and reducing delinquency rates. Skilled in team management and customer service, I foster a culture of continuous improvement while mentoring staff to achieve strategic goals and maintain compliance with regulatory standards. I not only supervise, I also maintain a work desk of 1700 accounts that I bonus from aside from my salary. So not only am I supervising, but effectively leading by example and understanding the processes and daily work efforts of the team I manage.
Overview
19
19
years of professional experience
Work History
Collection Supervisor
Linebarger Goggan Blair & Sampson
12.2017 - Current
- Government collection contract with Oklahoma Tax Commission.
- Currently I manage a group of 8 collectors and have successfully managed a group as large as 22.
- Maintained accurate records of all collections activities thru monthly reports, ensuring compliance with regulatory standards dealing with Federal tax information and company policies.
- Established strong rapport with customers/ tax payers through professional communication skills, leading to resolution by way of payment plans, creative options to pay and client programs for those with financial hardships.
- Conducted regular performance reviews monthly for my direct collection team, identifying areas for improvement and creating action plans to address them.
- Mentored new hires on best practices in collections, fostering a culture of continuous learning and professional development during their entire work tenure.
- Collaborated directly with Oklahoma Tax Commission to resolve account discrepancies and improve overall resolution percentages, dealing with both voluntary and involuntary (garnishments) resolutions.
- Enhanced collection efficiency by implementing strategic collection processes and procedures in order to maintain the work ques and produce collection results.
Collection Supervisor
Capital Recovery Systems
06.2006 - 08.2015
- Collections on Government collections. Local Courts and Municipalities
- Managed a group as large as 10 collectors.
- Open and closed facility frequently
- Coordinated overtime schedules
- Maintained business relations with court officials
- Maintained accurate records of all collections activities, ensuring compliance with regulatory standards and company policies.
- Analyzed aging reports regularly to identify trends in overdue balances and develop targeted strategies for addressing specific issues.
- Enhanced collection efficiency by implementing strategic collection processes and procedures.
- Reduced delinquency rates by consistently monitoring collections activities, setting targets, and providing feedback to staff members.
Education
Political Science
University of Cincinnati
Cincinnati, OHBusiness
The Ohio State University
Columbus, OHSkills
- Team management
- Debt recovery expertise
- Patience and persistence
- Data entry proficiency
- Customer service
- Time management
- Problem-solving abilities
- Team collaboration
- Team leadership
- Active listening
- Decision-making
- Verbal and written communication
- Team building
- Self motivation
- Coaching and mentoring
Timeline
Collection Supervisor
Linebarger Goggan Blair & Sampson
12.2017 - Current
Collection Supervisor
Capital Recovery Systems
06.2006 - 08.2015
Political Science
University of Cincinnati
Business
The Ohio State University
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