27 Years of Hospitality
Ralph Quintero
Houston,TX
Summary
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 27 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
5
5
years of professional experience
Work History
Food and Beverage Manager
Four Seasons Hotels And Resorts
04.2020 - 05.2022
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Implemented new drink policies, reducing over-pouring by 30%
General Manager
The Roof By The Lake
02.2017 - 10.2020
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Developed and implemented strategies to increase sales and profitability.
Bar Manager
Willie G's Seafood
09.2017 - 04.2020
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings
- Maximized customer service by training staff, overseeing operations, and resolving issues
Education
BBA - Business Administration And Management
University of Houston - Downtown
Houston, TX03.2025
Associate of Science - Dual Degree Plan
Lee College
Baytown, TX03.2018
Skills
- Guest Relations
- Requisitions Management
- Food and Beverage Manage
- Maximizing Profitability
- Facility Policies and Procedures
- Complex Problem-Solving
- Employee Performance Evaluation
- Liquor Law Compliance
Languages
Spanish
Professional Working
Timeline
Food and Beverage Manager
Four Seasons Hotels And Resorts
04.2020 - 05.2022
Bar Manager
Willie G's Seafood
09.2017 - 04.2020
General Manager
The Roof By The Lake
02.2017 - 10.2020
BBA - Business Administration And Management
University of Houston - Downtown
Associate of Science - Dual Degree Plan
Lee College
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