RALPH RABASCO
Retail
Minnetonka,MN
Summary
As a solution-oriented professional, I am seeking to lead and strengthen territorial business performance through SMART goal setting, high-level strategic decision-making, business planning, E2E supervision, and augmenting productivity to improve the bottom line.
A dynamic and visionary leader with over 30 years of excellence in optimizing daily regional business operations through continuous process improvement. Adept at identifying new opportunities and revenue streams. Skilled in opening communication channels for effective networking to create an ideal customer profile, offering consultations that resulted in long-term business relations. Use modern technology to monitor trends and customize solutions for managing multiple services portfolios, controlling resources/capital, cost-saving, customer relations, and sales.
Overview
22
22
years of professional experience
Work History
Operations Manager
Safelite Auto Glass
10.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
District Manager
Stor-Rite Self Storage
03.2018 - 10.2023
- Directed 74 Site Managers to streamline district-wide human resources, revenue management, procurement, finance, and marketing operations across 34 facilities
- Managed vendor relations and negotiated cost-effective contracts with 8 different vendors to maximize services
- Accomplished 5% growth in revenue by developing and executing regional-level strategies to grow the storage portfolio and market each store’s unique strengths and opportunities
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Partnered with team members to solicit customer feedback, analyze P&L and financial reports for determining performance trends, and restructure the strategies to address issues
- Implemented business and customer satisfaction initiatives, resulting in 88% occupancy retention and the highest return on investments
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
District Manager
Storquest Storage
04.2011 - 03.2018
- Led a team of 54 direct reports to drive in/outside sales, develop new markets, and manage key client accounts
- Reduced AR from 12% to
- Boosted lead generation, 6% revenue growth, and 85% retention through successful deal closing and superior client care
- Served as an investment liaison and facilitated communication between operations and private owners
- Scheduled and organized regular meetings with direct reports and business partners to evaluate ongoing programs and maximize operational performance
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
District Manager & New Store Opening Director
Dick’s Sporting Goods
06.2003 - 04.2011
- Oversaw operational management, customer services, budgeting, payroll, HR, and P&L of 36 Store Managers across 12 locations, supervised the remodeling of 5 sites, and exceeded 23% revenue growth through effective analysis, forecasting, and restructuring strategies
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Streamlined operations and reduced costs by negotiating better contracts with suppliers.
Education
Bachelor Of Science - Business Management
Everling College
St. Cloud, MN01.1992
Skills
- Strategic Direction
- Business Development
- Competitive Analysis
- Financial Oversight
- Business Acumen
- Sales & Marketing
- Planning and Implementation
- Process Improvement
- Relationship Building & Collaboration
- Communication & Negotiation
- Account Management
- Independent and Team Work
- Team Training & Development
- Critical Thinking
- Research & Analysis
- Forecasting & Budgeting
- Risk Assessment and Mitigation
- Prioritization & Time Management
- Problem Solving
- MS Office Suite
- ADP Software
- Paychex Payroll Software
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Employee relations and conflict resolution
- Inventory management
- Customer relationship management
- Workflow optimization
- Project leadership
- Process improvement
- Budget development and management
- Data analysis
Professional Attributes
- Possess excellent organizational skills coupled with experience in scaling a business and increasing operational capacity while effectively handling challenges and promoting constant innovation.
- Hold an analytical mindset and conduct extensive market research to determine different KPIs for restructuring end-to-end daily store functionalities for optimal ROI.
- Skilled in building professional relationships with internal and external stakeholders by using extraordinary strategies to communicate while interacting with a diverse base of people.
3 time District Manager of the Year
2000, 2003,2018
Timeline
Operations Manager
Safelite Auto Glass
10.2023 - Current
District Manager
Stor-Rite Self Storage
03.2018 - 10.2023
District Manager
Storquest Storage
04.2011 - 03.2018
District Manager & New Store Opening Director
Dick’s Sporting Goods
06.2003 - 04.2011
Bachelor Of Science - Business Management
Everling College
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