Ralph Ramos
Santa Fe Springs,California
Summary
Dynamic Clean Water Conveyance Manager I with proven expertise at the City of Los Angeles in operations management and team leadership. Achieved significant cost savings through strategic vendor negotiations while enhancing customer satisfaction. Skilled in staff training and development, fostering high-performing teams to meet ambitious goals and improve service delivery.
- Helped develop and implement a successful CCTV inspection program, improving efficiency and service delivery.
- Designed and executed a debris removal plan for the Palisades Debris Basin following a wildfire, ensuring safety and timely completion.
- Coordinated the procurement of tools, equipment, and rental of trucks/specialty equipment for critical and special projects.
- Strong ability to collaborate with managers, supervisors, and cross-functional teams, fostering teamwork and achieving project goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clean Water Conveyance Manager I
City of Los Angeles
09.2024 - Current
- Assisted in managing daily operations and team coordination.
- Supported development of operational procedures for improved efficiency.
- Learned and utilized tools to track project progress and tasks.
- Adapted quickly to new software systems for task management.
- Engaged in problem-solving discussions to enhance workflow effectiveness.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Clean Water Conveyance Supervisor
City of Los Angeles
03.2015 - 09.2024
- Supervised daily operations to ensure compliance with city regulations and safety standards.
- Coordinated staff scheduling and resource allocation to optimize workflow efficiency.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Implemented process improvements that enhanced service delivery and reduced operational bottlenecks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
Clean Water Conveyance Worker II
City of Los Angeles
06.2003 - 03.2015
- Operated machinery and tools for efficient production processes.
- Monitored quality control to ensure compliance with safety standards.
- Assisted in training new employees on operational procedures and safety protocols.
- Streamlined workflows to enhance productivity and reduce downtime.
Education
High School Diploma -
Huntington Park High School
Huntington Park, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Operations management
- Emergency response
- Work prioritization
- Data analysis
- Vendor management
- Computer skills
- Positive attitude
Certification
- CWEA Grade III Certificate
- Nassco Certificate
- Class B Driver License
- Maintenance Labor Certification
Timeline
Clean Water Conveyance Manager I
City of Los Angeles
09.2024 - Current
Clean Water Conveyance Supervisor
City of Los Angeles
03.2015 - 09.2024
Clean Water Conveyance Worker II
City of Los Angeles
06.2003 - 03.2015
High School Diploma -
Huntington Park High School
Similar Profiles
Erika MayErika May
Senior Personnel Analyst at City Of Los Angeles - Los Angeles World AirportsSenior Personnel Analyst at City Of Los Angeles - Los Angeles World Airports
Yolanda AlanizYolanda Alaniz
Senior Administrative Clerk at City of Los Angeles - Los Angeles Police DepartmenSenior Administrative Clerk at City of Los Angeles - Los Angeles Police Departmen
Noel BustamanteNoel Bustamante
Barback at Death and Co Los Angeles, City Of Los Angeles, CABarback at Death and Co Los Angeles, City Of Los Angeles, CA
Julian ZelayaJulian Zelaya
Elections Assistant IV/Supervisor at City of Los Angeles, Office of the City ClerkElections Assistant IV/Supervisor at City of Los Angeles, Office of the City Clerk
Evelyn NunezEvelyn Nunez
Administrative Assistant at City of Longmont Municipal CourtAdministrative Assistant at City of Longmont Municipal Court